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Annual Report 2006-2007 - Cafcass

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upgrade will be completed by the end of August <strong>2007</strong>, and<br />

700 laptops will be issued to practitioners in the financial<br />

year <strong>2007</strong>–08.<br />

The <strong>2007</strong>–08 budget settlement from DfES represents a<br />

£5.9m increase on our <strong>2006</strong>–07 baseline budget. This is<br />

a percentage increase of 5.8%, and is recognition of the<br />

important work we do and the pressures on us.<br />

Business support Effective delivery of essential services<br />

demands excellent business support. To support the<br />

service delivery and practice developments identified in<br />

Organising for Quality, we are changing some business<br />

support roles and responsibilities. A comprehensive<br />

business support review has been conducted to identify the<br />

administrative needs of a complex national organisation.<br />

This aims to provide consistent and efficient business<br />

support across <strong>Cafcass</strong>, allowing systems and processes<br />

to be shared where appropriate.<br />

Case Management System (CMS) The CMS was piloted<br />

by the South West region during the 2005–06 financial<br />

year and subsequently rolled out to all regions during<br />

<strong>2006</strong>–07. The new national Case Management System links<br />

information across all teams and regions, keeps all the<br />

information in one place and enables us to track a child’s<br />

history. CMS delivers greater consistency and efficiency<br />

in terms of performance monitoring and management,<br />

managing workloads and allocating cases.<br />

“CMS is user-friendly, easy to navigate<br />

and has improved the way we use our<br />

resources. It’s more efficient than our<br />

previous systems as all information is<br />

now on one database. CMS also allows<br />

us to look at information such as<br />

diversity monitoring, dispute resolution<br />

and self-employed contractors’<br />

time recording. This brings all tasks<br />

together to provide more sophisticated<br />

reports and effective case monitoring.”<br />

Loretta Amor, Admin Manager, Wells St office in London<br />

Section 1: Management Commentary | 29

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