Annual Report 2006-2007 - Cafcass

New key performance indicators for 2007–08
In line with our changing focus, particularly in private law, we have agreed a new set of key
performance indicators with the Secretary of State for Education and Skills.
Key performance indicator Definition Target
KPI 1 Public law
KPI 2 Public law
KPI 3 Private law
KPI 4 Corporate
KPI 5 Corporate
KPI 6 Corporate
Public law Section 31 allocations
during the month should be within
two working days from receipt of
request (receipt day counted as
day 0). Target is 5% over 2006–07
baseline (55%).
No more than 3% of the public
law workload should remain
unallocated at month end.
Percentage of private law early
interventions resulting in full or
partial agreement.
Service users giving feedback
express overall satisfaction with
the service they have received
from Cafcass.
a) Feedback form – parents
b) Feedback form – children
95% of all closed cases, which are
allocated within the year, should
have diversity monitoring forms
recorded for all service users.
95% of appraisals should be
completed for all eligible staff
within a rolling 12-month period.
+ 60%
59% to 50% :
- 49%
- 3.0%
3.1% to 3.9% :
+ 4.0%
+ 60%
59% to 50% :
- 49%
Identify baseline in 07–08
95%
94% to 85% :
- 84%
95%
94% to 85% :
- 84%
Meets target (green)
On target to meet (amber)
Does not meet target (red)
34 | Cafcass Annual Report and Accounts 2006–07