Annual Report 2006-2007 - Cafcass

KPI 5 –The percentage of Section
8s referred for dispute resolution,
which are then referred for a Section
7 report.
Norm = 35% to 45%
20.6%
Achieved
All regions easily met the norm in this
sample of dispute resolution work,
with all regions reporting below 35%.
The achievement of this KPI is based on a sample of February and March 2007 data.
KPI 6 –100% diversity monitoring
forms returned for all service users.
61.2%
Not achieved but improved
While the target of 100% was not
achieved this year, all regions have
shown steady improvement from a
baseline of 47% since the introduction
of this new KPI. Five regions achieved
higher than the national average
(East Midlands, Eastern, North
East, Southern and Yorkshire &
Humberside).
This KPI is aimed at understanding who our service users are and to use that information to better plan our service so
it is relevant and better meets their needs.
KPI 7 –100% appraisals completed
for all staff within a 12-month period.
60.3%
Not achieved but improved
While the target of 100% was not
achieved this year, all regions have
shown steady improvement since
the introduction of this new KPI.
Three regions and National Office all
completed higher than the national
average (North East, Yorkshire
& Humberside and North West,
including Legal Services within
National Office (100%)).
Our staff survey sample reported 75% of staff had received an appraisal, indicating that we are not collecting
information accurately. We will be monitoring this closely next year.
KPI 8 – Sickness absence rate of no
more than 4%.
4.3%
Partially achieved
The comparative figure in 2005–06
was 3.5%. Five regions and National
Office met the target of lower than
4% for sickness absence (East
Midlands, Eastern, North West,
South West and Southern), and two
regions were on target with lower
than 4.7% sickness absence (South
East and West Midlands).
This KPI is a measure of our corporate health. We have made considerable improvement in reducing sickness absence
through a combination of proactive health and safety initiatives. Our achievement compares favourably with the
Chartered Institute of Personnel Development Annual Absence Survey 2006, which reported 4.8% sickness absence for
local government and 4.6% for central government.
Section 1: Management Commentary | 33