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Annual Report 2004-2005 - Forensicare

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INFORMATION MANAGEMENT<br />

Due to our relatively small size, <strong>Forensicare</strong><br />

continues to suffer disadvantage in terms of<br />

information management system capability.<br />

Although some important progress was<br />

made during the year (see below), the<br />

underlying problem remains unresolved.<br />

<strong>Forensicare</strong> has no integrated patient<br />

information system, and we are therefore<br />

reliant on numerous (mainly ACCESS) data<br />

bases. This creates serious problems in<br />

efficiency, data protection and compromised<br />

operational and planning capacity. We will<br />

continue our endeavours to progress this<br />

issue in <strong>2005</strong>-2006.<br />

Activities undertaken by Information<br />

Technology Services at <strong>Forensicare</strong> during<br />

the year include –<br />

• Upgrading of Infrastructure –<br />

• 60 computers across <strong>Forensicare</strong><br />

• 2 servers – Payroll & Financial<br />

Services<br />

• New Program Installations –<br />

• CMIA - a data base to enable<br />

<strong>Forensicare</strong> to monitor the<br />

treatment of Crimes (Mental<br />

Impairment and Unfitness to be<br />

Tried) Act patients across Victoria.<br />

The data base will also enable<br />

<strong>Forensicare</strong> to monitor our<br />

legislative compliance.<br />

• RiskMan - a web-based Incident<br />

and Risk Management program<br />

that supports multi-campus and<br />

direct electronic reporting at the<br />

point of incident, and incorporates<br />

powerful workflow features to<br />

assist the processes of incident<br />

notification and management.<br />

• VGEMS - the Victorian Government<br />

Electronic Messaging Service that<br />

provides a secure and reliable,<br />

store and forward electronic<br />

communication system between all<br />

Victorian government departments<br />

and agencies.<br />

• Information Technology Security – the<br />

Firewall was upgraded to include<br />

Intrusion Prevention Software. There<br />

were no successful virus attacks in<br />

<strong>Forensicare</strong> during <strong>2004</strong>-<strong>2005</strong>.<br />

• Intranet redevelopment - In response<br />

to staff concerns, the Information<br />

Management Working Group<br />

commenced the redevelopment of the<br />

intranet. This was undertaken in-house<br />

with very little external assistance, and<br />

staff involved are congratulated for the<br />

extraordinary contribution they made to<br />

the success of this project. The new<br />

intranet will be released in a staged<br />

roll-out, commencing in the first<br />

quarter of <strong>2005</strong>-2006.<br />

• Communication links - <strong>Forensicare</strong><br />

participated in the whole of<br />

Government tender process for<br />

communication links, including both<br />

voice and data communications. As a<br />

result, <strong>Forensicare</strong> will gain competitive<br />

pricing for communications and enable<br />

us to upgrade our communication links<br />

to our wide area network at no<br />

additional cost. The role-out of the<br />

new communications agreement will<br />

commence early in <strong>2005</strong>-2006.<br />

PAYROLL SERVICES<br />

<strong>Forensicare</strong> is continuing to implement the<br />

Payglobal Human Recourses Information<br />

system (HIRS) to improve efficiency.<br />

Key improvements in <strong>2004</strong>-<strong>2005</strong> –<br />

• Payslips are now able to be forwarded<br />

electronically to staff (this has reduced<br />

the printing of payslips by up to 20%).<br />

• The introduction of an automatic<br />

process of capturing and reporting all<br />

attendance (replacing the former<br />

manual processing) has improved<br />

accuracy in calculating time and<br />

attendance payments.<br />

• Clear and concise position<br />

management reports are now readily<br />

available.<br />

• An automated rostering system was<br />

implemented (connected to the time<br />

and attendance system above), which<br />

passes accurate information on rosters<br />

and attendance to payroll.<br />

FACILITIES MANAGEMENT<br />

An organisation-wide asset maintenance<br />

software program was developed and will<br />

be installed in September-October <strong>2005</strong>.<br />

This will facilitate improved reporting<br />

processes, enabling staff to directly input<br />

requests and data and check on the status<br />

of requests.<br />

• PROCUREMENT<br />

A fully electronic requisition system<br />

was developed, piloted and evaluated<br />

during the year. The evaluation, which<br />

confirmed that the new system<br />

increased the efficiency of the<br />

requisitioning process, while decreasing<br />

the use of paper within <strong>Forensicare</strong>,<br />

was subsequently supported by<br />

management. The full implementation<br />

of the new system will commence in<br />

July <strong>2005</strong>.<br />

• MAINTENANCE<br />

Under a contractual arrangement,<br />

maintenance across <strong>Forensicare</strong> is the<br />

responsibility of Adesse Pty Ltd<br />

(formerly Erin Group). The performance<br />

of Adesse is monitored on an ongoing<br />

basis to ensure that there is full<br />

compliance with all established<br />

preventative, essential services<br />

equipment and general maintenance<br />

obligations, under the relevant<br />

Australian Standard, Building Control<br />

Commission, Guide Note.<br />

• LOGISTICS AND FLEET<br />

MANAGEMENT<br />

<strong>Forensicare</strong> maintains a fleet of 23<br />

vehicles, primarily for the transport<br />

of patients and clients. The policy on<br />

vehicle changeover was reviewed and<br />

amended during the year to provide<br />

for an increased return on vehicles.<br />

In addition, a proposal has been<br />

developed for the purchase of an energy<br />

efficient vehicle during the coming year.<br />

The use of such a vehicle would be<br />

closely monitored to assess suitability<br />

and organisation-wide applicability.<br />

• ASSET MANAGEMENT<br />

A full asset condition report, covering<br />

all operational and administrative sites,<br />

is being developed in conjunction with<br />

Adesse Pty Ltd, the maintenance<br />

contractor at <strong>Forensicare</strong>. It is<br />

anticipated that the report will be<br />

completed in late <strong>2005</strong>.<br />

39

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