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Fiscal year 2010/11 - Poverty Alleviation Fund, Nepal

Fiscal year 2010/11 - Poverty Alleviation Fund, Nepal

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Impact Study<br />

The final report of the follow up survey in 6 sample districts of 19 districts<br />

has been produced. The analysis of the cleaned data provided by the<br />

CEDA/TU was done by the team from the World Bank. The summary<br />

of the findings is described in chapter 5. Similarly, the World Bank has<br />

also produced a brochure ‘<strong>Nepal</strong> <strong>Poverty</strong> <strong>Alleviation</strong> <strong>Fund</strong>: Evaluating<br />

Impact’, based on the results of the study.<br />

3.6. Communications, Outreach<br />

and Publications<br />

PAF has laid significnat emphasis for communicaitons as it is critical<br />

to create demand from beneficiaries ensure transparency and foster<br />

partnership and learning across stakeholders.<br />

PAF communication strategy aimed to disseminate PAF approach/<br />

procedure/rules to the related stakeholders, develop the external and<br />

internal communication capacity of PAF and identify and develop<br />

communication messages for PAF, as well as disseminate best practices<br />

and success stories<br />

Some of the major activities that were initiated and continued during the<br />

reporting <strong>year</strong> include.<br />

• Weekly Radio Programme from Different FM Radios <strong>Nepal</strong><br />

• Publication of Newsletter “Jeevika” –both in English and <strong>Nepal</strong>i on a<br />

regular basis.<br />

• Dynamic websites created, updated regularly<br />

• Annual Reports—both national and district based publications,<br />

Brochures, Fact Sheets, Mini Brochures publications<br />

• Success stories and cases collections<br />

• Different interaction meetings and workshop at the local and national<br />

level<br />

• Extensive media coverage at the local level and national levels<br />

• PAF has updated its Programme Implementation Guidelines and<br />

published it during the reporting <strong>year</strong>.<br />

• PAF has prepared and published a guideline for Community<br />

Infrastructure Sub-projects during the reporting <strong>year</strong>.<br />

Since PAF work is now increased in terms of its coverage and depth,<br />

there is a growing need to generate greater awareness based on the<br />

results. A proactive communication and outreach strategy will be of<br />

highly important in this regard. PAF will work with all stakeholders to<br />

keep them abreast of the important developments and disseminating the<br />

information at national and international forums.<br />

3.7. Grievance Handling<br />

Since the beginning of the reporting <strong>year</strong>, PAF has developed a grievance<br />

handling system to record and response any complaints on practices,<br />

policies and procedures of PAF at the centre as well a the grass roots<br />

level. A complaint for PAF is defined as individuals or group’s displeasure<br />

with the Handling of PAF works, any aspect of the service provided, or<br />

not provided, in any PAF involved programme or site, the behavior or<br />

decisions of PAF and PO’s staff, among others.<br />

A concept note of PAF grievance handling mechanism was developed<br />

and a sub-committee of the board members was also formed to oversee<br />

and supervise grievance handling system in PAF. PAF has developed<br />

a direct email to the vice chairperson, executive director and the<br />

programme chief in its website. The PAF can use the already installed<br />

suggestion box in its central office. Any complain coming either from<br />

a direct email to the PAF Vice Chairperson, Executive director, website<br />

email, or telephone, or any other means are recorded and registered<br />

in a complaints register, with the updated status of the complaint and<br />

remedial actions taken.<br />

So far, complaints are being made related to the field level misuse of PAF<br />

fund, activities of PO, exclusion of hardcore poor, and selection of PO<br />

in the districts, among others. PAF programme division chief is directly<br />

overseeing all the grievance related activities.<br />

• Orientations programme and stakeholders consultations at the local<br />

level<br />

ANNUAL PROGRESS REPORT (<strong>2010</strong>/20<strong>11</strong>) 27

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