Cloud Computing and SOA Convergence in Your Enterprise: A Step ...

148 Chapter 8 Bringing Governance to the Clouds
People and Processes
People and processes, not just technology, make service governance work.
The most effective way to implement service governance for cloud computing
is to focus on the education of those who will use both the on-premise
and cloud computing systems and on how to properly maintain and control
them, including what must be done in terms of processes around the governance
model.
If you do not consider the people aspect of governance, your governance
efforts will fail. So keep in mind that service governance is about people and
processes (see Figure 8.2) as much as it is about the concepts of governance
and the governance technology.
The problem with governance is that those who are tasked with implementing
governance have a tendency to skip the people and the processes
and to focus more on the governance technology. Why Because the people
and the processes are hard, and the technology is easy. However, without the
support of the people who will build, control, and monitor the cloud computing
and on-premise systems, the technology layers in your systems for
control simply will not work.
The cloud providers must also participate in governance and work with
your on-premise service governance procedures and technology to make this
all work. In the example at the beginning of this chapter, the cloud computing
provider would have to participate in the service governance processes
and procedures in order to let those who leverage the cloud computing plat-
Successful Governance = Processes and People
Figure 8.2
processes.
Governance is successful only when you consider the people and the