WHAT'S NEW @ KINETIC???!!! - Kinetic Video

JUST RELEASED!!! 12 Brand new programs from KANTOLA PRODUCTIONS!!!
WHEN THE PHONE RINGS: Telephone Skills for Better Service
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your
customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge
difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone.
To communicate that your company listens to customers and gives them what they need- every single time they call. Those
who answer the phones are speaking for everyone in the company. Make sure they have training.
#13050/1005 20 minutes 2010 $189.95
DEALING WITH THE IRATE CUSTOMER II
This customer service video teaches skills that help turn angry customers into satisfied customers. It's hard to keep your cool
when dealing with difficult customers. After all, it's only human to get defensive and fight back - or cave in and give them
whatever they demand. What you need instead is a plan. The guidelines presented in this brand new training video will help
you calm angry customers. Your employees will learn to stay professional and not take it personally when they have to deal
with difficult customers, whether in retail, health care, government, or wherever. They'll learn that their basic customer
service skills are a first line of defense—it's hard for customers to be mean to someone who's being nice to them. And they'll
learn three powerful "breakthrough techniques" that can be used if the situation escalates and threatens to get out of hand.
#13051/1005 21 minutes 2010 $189.95 *CC
KEEPING YOUR WORKPLACE SAFE - This new series covers critical safety topics that will keep your employees safe
on the job in both office and industrial settings. SLIPS, TRIPS AND FALLS shows specific procedures that can raise safety
awareness throughout your organization and help prevent accidents. PROPER LIFTING TECHNIQUES – 8 out of 10 of us will
end up suffering some kind of back injury in our lifetimes. This program shows how much of this can be prevented with the
use of specific lifting techniques that maintain proper alignment and support the back throughout the lifting process. FIRE
SAFETY AND EVACUATION explains that fire safety is the collective responsibility of every employee. One unsafe person can
put everyone at risk. Use this video to raise awareness and teach essential fire safety skills. FORKLIFT OPERATION AND
SAFETY emphasizes an awareness of forklift driving hazards and promotes best-practices to keep your workplace accidentfree.
#13060/1003 Four programs 2009 $159.95 each or Series $589.95
STANFORD EXECUTIVE BRIEFINGS – only $119.95 each!!!
Each month Stanford University sponsors a business presentation at their campus. They invite speakers who are leaders in
their fields – speakers noted for their ability to provide both innovative solutions and practical advice for today’s challenges
in the workplace. These engaging, thought-provoking talks are available to you in the following BRAND NEW programs.
Detailed descriptions are available:
THE INSPIRING LEADER – John H. (Jack) Zenger, founder & CEO of Zenger Folkman
JUDGING TALENT – Stanford Professor Frank Flynn
BILLION-DOLLAR LESSONS: What You Can Learn from Business Failures – Author and consultant Chunka Mui
LEVERAGING CHINA & INDIA FOR GLOBAL ADVANTAGE – Professor Anil Gupta of the University of Maryland
BOOM & BUST: Thriving Through Major Business Cycles – NetApp founder Dave Hitz
DRIVING INNOVATION IN A TOUGH ECONOMY – Chris Capossela of Microsoft
***Here are some of the Best-Sellers from the Kantola Library! Detailed descriptions are available!
THE POWER OF PERSUASION
BREAKTHROUGH LISTENING
THE PEOPLE SIDE OF GREAT BUSINESS
HOW TO MANAGE PEOPLE THROUGH CONTINUOUS CHANGE
PEOPLE-FIRST MANAGEMENT
LEVERAGING THE SPOTLIGHT OF LEADERSHIP
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►►►FINALLY – a quick word to let you know about our most popular ALL-CANADIAN titles
available in both English and FRENCH!!! (We also have VIOLENCE CONJUGALE – French only)
CANVAS OF WAR (Canadian WWII artists)
BREBEUF & THE HURON CAROL
CAREER OPTIONS FOR WOMEN SERIES
WHAT’S AGE GOT TO DO WITH IT? (Domestic Violence) – See page 31
THE GROUP OF SEVEN
ONE HIT LEADS TO ANOTHER Domestic Violence
JEWEL ON THE HILL (The Parliament Buildings)
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