Broadband Troubleshooting Guide - XLN Telecom

Index
1. Equipment ...................................................................................................... 3
� How to Identify the Master Socket ................................................................................... 3
� Testing through the Test Socket........................................................................................ 4
� How to check for faulty microfilters ..................................................................................4
� Thomson ST‐510 1Port Router ......................................................................................... 5
� Hardware Specification
� How to connect the equipment
� How to reconfigure the router
� Thomson TG585 V7 Wireless Router .............................................................................. 12
� Hardware Specification
� How to connect the equipment
� How to reconfigure the router
� Support Contacts for Other Vendors
2. Wireless Network Setup ................................................................................. 21
� Windows Vista ................................................................................................................ 21
� Windows XP ................................................................................................................... 28
� MAC ................................................................................................................................ 32
3. Email Setup .................................................................................................... 36
� Outlook ........................................................................................................................... 37
� Outlook Express .............................................................................................................. 38
� MAC ................................................................................................................................ 40
� Windows Mail ................................................................................................................ 42
4. XLN Secure ..................................................................................................... 45
� How to download your XLN Secure Software ................................................................. 45
5. Troubleshooting ............................................................................................. 47
� Dropping Connection ...................................................................................................... 47
� No Connection ................................................................................................................ 49
� DSL Light is on but cant connect ..................................................................................... 53
� No Sync ........................................................................................................................... 54
� Authenticating Issues .................................................................................................... 55
� Data Transfer Problems ................................................................................................. 51
� DNS Problems ................................................................................................................. 54
6. FAQ’s ............................................................................................................. 63
Broadband Troubleshooting Help 2 XLN Telecom Ltd