Broadband Troubleshooting Guide - XLN Telecom
Broadband Troubleshooting Guide - XLN Telecom
Broadband Troubleshooting Guide - XLN Telecom
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
o <strong>XLN</strong> Firewall<br />
o <strong>XLN</strong> Anit‐Spam<br />
o <strong>XLN</strong> Backup<br />
[Back To Top]<br />
18. Can the helpdesk help solve problems with my own computer/hardware?<br />
No. Our service team are there to help you with queries relating to your <strong>Broadband</strong> service<br />
and any hardware/software we provide.<br />
We have a technical support team that can assist you with routers of any make where they are<br />
not provided by us however, problems related to your PC do not come under our support<br />
boundaries, and you may be advised to contact your PC/Mac vendor depending upon the<br />
problem.<br />
[Back To Top]<br />
19. Do I need any extra equipment when upgrading to a faster speed package?<br />
If you purchased a router from us, you will be able to use this. We always recommend ADSL2+<br />
compatible routers of any make.<br />
[Back To Top]<br />
20. I want to connect more than one computer to my <strong>Broadband</strong> line to share my internet<br />
connection. How do I do this?<br />
Yes, you can easily connect more than one PC/Laptop. All the users will share the bandwidth<br />
allocated to you. As the number of PC/Laptop increases, it may affect the speed you get.<br />
[Back To Top]<br />
21. What is contention or a contention ratio?<br />
All ADSL services are contended (shared). A contention rate of 50:1 means for every 1Mbps<br />
connection there are 50 users connected to it.<br />
[Back To Top]<br />
22. Why is there a fair usage policy on <strong>XLN</strong>?<br />
<strong>XLN</strong> aims to provide fast, reliable service to all the broadband customers. Some customers<br />
abuse their internet connection which means slower speeds for customers using the<br />
connection for legitimate business purposes. Therefore we continually monitor bandwidth<br />
usage on our network. When a user is using a disproportionately higher amount of bandwidth<br />
than the rest of our customer base we will write and advise them. If users still do not reduce<br />
their usage, we can restrict the amount of bandwidth they can use.<br />
[Back To Top]<br />
23. What is a firewall, should I have one?<br />
A firewall is a system designed to prevent unauthorized access to or from a private<br />
computer/network. It is highly recommended that all devices connected to the internet<br />
should have a firewall to protect their computer/network.<br />
[Back To Top]<br />
24. What is NAT (Network Address Translation/Translator)?<br />
NAT stands for Network Address Translation/Network Address Translator. Each computer<br />
connected to the Internet needs to have a unique IP address. To use the global IP addresses<br />
more efficiently, computers belonging to a business can have “local” addresses. NAT would<br />
then allow connecting multiple “local” computers to the Internet using one IP address. Each<br />
NAT has a ‘table’ of local IP addresses and globally unique addresses by which the NAT box can<br />
translate the local IP addresses to global address and vice versa.<br />
[Back To Top]<br />
25. Where can I get help about <strong>XLN</strong> <strong>Broadband</strong> service?<br />
You can call out our support number 0844 880 9000. Our opening hours are from 8 AM to 6<br />
PM, Monday to Friday, and 9 AM to 5 PM on Saturdays.<br />
<strong>Broadband</strong> <strong>Troubleshooting</strong> Help 66 <strong>XLN</strong> <strong>Telecom</strong> Ltd