Broadband Troubleshooting Guide - XLN Telecom

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3. Click the Configure button at the bottom of the screen. Your default connection method (Built‐ in Ethernet, for example) will be highlighted. You may repeat this step and the following step for your alternate connection methods (AirPort, for example). 4. Type in the 62.24.128.17 and 62.24.128.18 addresses in the DNS Servers field, and then click Apply Now. Broadband Troubleshooting Help 62 XLN Telecom Ltd
Broadband FAQ’s 1. What is a Broadband Service? 2. What is ADSL? 3. How fast is ADSL compared to normal dial‐up? 4. What are the benefits of ADSL? 5. Do I need a separate line for ADSL? 6. Can I use both phone and ADSL together? 7. What is a splitter? Do I need one? 8. What is download/upload? 9. Why are the download/upload rates different? 10. How do I connect to ADSL? 11. How do I install ADSL? 12. How long does it take to install? 13. Do I need any software for the installation? 14. What is an IP address? 15. Why would one need a static IP address? 16. What happens if I move location? 17. How do I choose the tariff that is right for me? 18. Can the helpdesk help solve problems with my own computer/ hardware? 19. Do I need any extra equipment when upgrading to a faster speed package? 20. I want to connect more than one computer to my Broadband line to share my internet connection. How do I do this? 21. What is contention or a contention ratio? 22. Why is there a fair usage policy on XLN? 23. What is a firewall, should I have one? 24. What is NAT (Network Address Translation/Translator)? 25. Where can I get help about XLN Broadband service? 26. Can I use my own router? 27. What kind of PC do I need to run ADSL? 28. Do I get the optimum speed from day one of broadband activation? 29. What does up to 8 Mbps speed mean? Isn’t it fixed? 30. If I am already signed up with a different provider, how soon can I get my broadband connection transferred to XLN? 31. Does XLN provide any security software with the broadband package? Does it come free? 32. Can I use XLN Secure on all the PCs/Laptops connected in network? 33. What is WPA? 34. Which versions of Windows support WPA? 35. What is WPA2? 36. Which versions of Windows support WPA2? 37. What is wireless auto configuration? 38. What does it mean when Windows shows that I am connected to the wireless network? 39. Why is it that I get connected to a wireless network, but keep getting disconnected after three minutes? [Back To Top] 1. What is a Broadband Service? Broadband refers to a connection that has capacity to transmit large amount of data at high speed. A connection with download speeds of 256 kbps or more is classified as broadband. Broadband‐Internet connections allows surfing or downloading much faster than a dial‐up or any other narrowband connections. XLN offers up to 8 Mbps download speed for its Broadband Troubleshooting Help 63 XLN Telecom Ltd
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Broadband Troubleshooting Help 1 XL
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7. Contact Us .....................
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Thompson Speedtouch ST510 v6 ‐ 1
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Step 2 Click on “Speedtouch” fr
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Step 6 Ensure VPI/VCI is selected a
Page 11 and 12: Step 10 Once your router has config
Page 13 and 14: 1.1 Use the DSL cable (grey in our
Page 15 and 16: Step 4 This will launch a quick con
Page 17 and 18: Step 8 In the access control Sectio
Page 19 and 20: Step 11 Once your router has config
Page 21 and 22: 2. Wireless Network Setup 1. Window
Page 23 and 24: Note If the Manually connect to a w
Page 25 and 26: From the Connection tab, you can vi
Page 27 and 28: The following figure shows an examp
Page 29 and 30: 5. Click the Change advanced settin
Page 31 and 32: 10. Click OK The wireless setup wil
Page 33 and 34: 4. Make sure the Airport tab is sel
Page 35 and 36: 7. When you’re connected, the Air
Page 37 and 38: 1.5 When done click Next. 1.6 Click
Page 39 and 40: d) If your email address contains @
Page 41 and 42: 3.5 Enter the following into the Ou
Page 43 and 44: 4.7 Enter your username and passwor
Page 45 and 46: 6. Then proceed to download your XL
Page 47 and 48: Unplug everything from your master
Page 49 and 50: Step 1 Re‐configure your router.
Page 51 and 52: Once this has all been done, click
Page 53 and 54: No Sync If the DSL light on your ro
Page 55 and 56: Data Transfer Problems Before we be
Page 57 and 58: 2. Disable your firewall and Antivi
Page 59 and 60: Ensure “Use the following DNS Ser
Page 61: OS X Tiger 1. Select System Prefere
Page 65 and 66: 10. How do I connect to ADSL? To co
Page 67 and 68: [Back To Top] 26. Can I use my own
Page 69 and 70: 39. Why is it that I get connected
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