Broadband Troubleshooting Guide - XLN Telecom
Broadband Troubleshooting Guide - XLN Telecom
Broadband Troubleshooting Guide - XLN Telecom
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<strong>Broadband</strong> FAQ’s<br />
1. What is a <strong>Broadband</strong> Service?<br />
2. What is ADSL?<br />
3. How fast is ADSL compared to normal dial‐up?<br />
4. What are the benefits of ADSL?<br />
5. Do I need a separate line for ADSL?<br />
6. Can I use both phone and ADSL together?<br />
7. What is a splitter? Do I need one?<br />
8. What is download/upload?<br />
9. Why are the download/upload rates different?<br />
10. How do I connect to ADSL?<br />
11. How do I install ADSL?<br />
12. How long does it take to install?<br />
13. Do I need any software for the installation?<br />
14. What is an IP address?<br />
15. Why would one need a static IP address?<br />
16. What happens if I move location?<br />
17. How do I choose the tariff that is right for me?<br />
18. Can the helpdesk help solve problems with my own computer/ hardware?<br />
19. Do I need any extra equipment when upgrading to a faster speed package?<br />
20. I want to connect more than one computer to my <strong>Broadband</strong> line to share my internet<br />
connection. How do I do this?<br />
21. What is contention or a contention ratio?<br />
22. Why is there a fair usage policy on <strong>XLN</strong>?<br />
23. What is a firewall, should I have one?<br />
24. What is NAT (Network Address Translation/Translator)?<br />
25. Where can I get help about <strong>XLN</strong> <strong>Broadband</strong> service?<br />
26. Can I use my own router?<br />
27. What kind of PC do I need to run ADSL?<br />
28. Do I get the optimum speed from day one of broadband activation?<br />
29. What does up to 8 Mbps speed mean? Isn’t it fixed?<br />
30. If I am already signed up with a different provider, how soon can I get my broadband<br />
connection transferred to <strong>XLN</strong>?<br />
31. Does <strong>XLN</strong> provide any security software with the broadband package? Does it come free?<br />
32. Can I use <strong>XLN</strong> Secure on all the PCs/Laptops connected in network?<br />
33. What is WPA?<br />
34. Which versions of Windows support WPA?<br />
35. What is WPA2?<br />
36. Which versions of Windows support WPA2?<br />
37. What is wireless auto configuration?<br />
38. What does it mean when Windows shows that I am connected to the wireless network?<br />
39. Why is it that I get connected to a wireless network, but keep getting disconnected after three<br />
minutes?<br />
[Back To Top]<br />
1. What is a <strong>Broadband</strong> Service?<br />
<strong>Broadband</strong> refers to a connection that has capacity to transmit large amount of data at high<br />
speed. A connection with download speeds of 256 kbps or more is classified as broadband.<br />
<strong>Broadband</strong>‐Internet connections allows surfing or downloading much faster than a dial‐up or<br />
any other narrowband connections. <strong>XLN</strong> offers up to 8 Mbps download speed for its<br />
<strong>Broadband</strong> <strong>Troubleshooting</strong> Help 63 <strong>XLN</strong> <strong>Telecom</strong> Ltd
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