Broadband Troubleshooting Guide - XLN Telecom

• 10.4 Users: Choose Network Port Configurations from the Show Menu.
• 10.5 Users: Click the Cog icon underneath the list of connections on the left and choose Set
Service Order.
4. Make sure your connection type is at the top of the list (drag it up with the mouse if you need
to) and the box next to it is ticked, click Apply Now to return to the network screen.
5. This step will differ depending on the version of OS X you use:
• 10.4 Users: Choose your connection type from the Show list. On the screen that appears
make sure Configure IPv4 is set to Using DHCP. If you have to change anything click Apply
Now.
• 10.5 Users: Click on your connection type from the left menu (it should be at the top) and
click Advanced. On the screen that appears make sure Configure IPv4 is set to Using DHCP.
If you've had to change anything click Apply Now.
Testing the connection between your computer and your router
Quite often your firewall or antivirus may be causing the problem. There are 2 ways to get around
this.
1. Restart your system in safe mode with networking. To do this shut down your computer and
when you start it up again, as soon as you see the manufacturer’s logo appear hit the F8
button. You will then get the option to select safe mode with networking.
Broadband Troubleshooting Help 56 XLN Telecom Ltd