8 Troubleshooting the Cisco IP Phone

Chapter 8 Troubleshooting the Cisco IP PhoneResetting or Restoring the Cisco IP PhonePerforming a Basic ResetPerforming a basic reset of a Cisco IP Phone provides a way to recover if thephone experiences an error and provides a way to reset or restore variousconfiguration and security settings.There are several ways to perform a basic reset, as described in Table 8-4. You canreset a phone with any of these operations after the phone has started up. Choosethe operation that is appropriate for your situation.NoteYou can use the Erase Configuration option in the Network Configuration menuto change these settings to their default values: Network Configuration menusettings (including password), Device Configuration menu settings, volumesettings, and contrast settings. To use this feature, choose Settings > NetworkConfiguration, scroll to the Erase Configuration option, press the Yes softkey,then press the Save softkey.Table 8-4Basic Reset MethodsOperation Performing ExplanationRestore configurationchanges and restartphoneRestore softkeyFrom any screen, press**#**.Choose Settings > moreand then press the Restoresoftkey.Resets any user and network configurationchanges that you have made but that the phone hasnot written to its Flash memory topreviously-saved settings, then restarts the phone.Resets any user and network configurationchanges that you have made but that the phone hasnot written to its Flash memory topreviously-saved settings.Cisco IP Phone Administration Guide for Cisco CallManager 4.1OL-4825-02 8-19