8 Troubleshooting the Cisco IP Phone

Resolving Startup ProblemsChapter 8 Troubleshooting the Cisco IP PhoneStep 3Step 4Add the phone back to the Cisco CallManager database. See the “Adding Phonesto the Cisco CallManager Database” section on page 2-10 for details.Power cycle the phone:• If the phone receives power from an external power source, unplug theEthernet cable from the Network port on the phone, then unplug the powersupply from the DC adaptor port on the phone. Next, reconnect the powersupply and then reconnect the Ethernet cabley.CautionAlways unplug the upstream Ethernet cable from the phone before unplugging thepower supply. Unplugging the power supply before unplugging the upstreamEthernet cable could result in a service interruption on the network.• If the phone receives inline power, unplug the cable from the Network port onthe phone and then plug it back in.Note • When you remove a phone from the Cisco CallManager database, itsconfiguration file is deleted from the Cisco CallManager TFTP server. Thephone’s directory number or numbers remain in the Cisco CallManagerdatabase. They are called “unassigned DNs” and can be used for otherdevices. If unassigned DNs are not used by other devices, delete them fromthe Cisco CallManager database. You can use the Route Plan Report to viewand delete unassigned reference numbers. Refer to Cisco CallManagerAdministration Guide for more information.• Changing the buttons on a phone button template, or assigning a differentphone button template to a phone, may result in directory numbers that are nolonger accessible from the phone. The directory numbers are still assigned tothe phone in the Cisco CallManager database, but there is no button on thephone with which calls can be answered. These directory numbers should beremoved from the phone and deleted if necessary.8-8Cisco IP Phone Administration Guide for Cisco CallManager 4.1OL-4825-02