8 Troubleshooting the Cisco IP Phone

Using the Quality Report ToolChapter 8 Troubleshooting the Cisco IP PhoneUsing the Quality Report ToolThe Quality Report Tool (QRT) is a voice quality and general problem-reportingtool for the Cisco IP Phone models 7960G/7940G. This tool is installed as part ofthe Cisco CallManager installation.You can configure users’ Cisco IP Phone with QRT so they can report problemswith phone calls. Users can report issues by using the Cisco IP Phone softkeylabeled QRT. The QRT softkey is available only when the Cisco IP Phone is in theConnected, Connected Conference, Connected Transfer, and/or OnHook states.When users press the QRT softkey on their IP phone, they are presented with alist of problem categories. Users can then choose the appropriate problemcategory, and their feedback is logged in an XML file. Actual information loggeddepends on the user selection and whether the destination device is aCisco IP Phone.For more information about using QRT, refer to Cisco CallManagerServiceability Administration Guide and Cisco CallManager ServiceabilitySystem Guide.Where to Go for More InformationIf you have additional questions about troubleshooting the Cisco IP Phones,several Cisco.com web sites can provide you with more tips. Choose from thesites available for your access level:General Access• Cisco IP Phone Troubleshooting Resources:http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.pl?p=Hardware:IP_Phones&s=Troubleshooting• Cisco Products and Technologies (Cisco Voice Applications, includingCisco CallManager):http://www.cisco.com/warp/public/44/jump/voice_applications.shtml• Cisco Products and Technologies (Telephony, including Cisco IP Phones):http://www.cisco.com/warp/public/44/jump/telephony.shtml8-22Cisco IP Phone Administration Guide for Cisco CallManager 4.1OL-4825-02