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Recreation Study

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4.3.2 City satisfaction levelsTo contextualise the results of the <strong>Recreation</strong> Survey forthe City of Cape Town, the following section brieflyreports on the results of the City’s annual CommunitySatisfaction Survey. Conducted each year with Cape Townresidents and businesses, the satisfaction survey aims toassess levels of satisfaction with services supplied by theCity of Cape Town and the effectiveness of City interventions.42 As can be seen in Table 9, overall satisfaction levelsappear to have risen over the past three years.TABLE 9: SATISFACTION LEVELS WITH THE CITY OFCAPE TOWN2007/82008/92009/10Satisfied withCity’s performance50%54%57%Satisfied with City’sfulfillment of its roleas public service provider46%54%57%Trust the Cityof Cape Town50%61%66%FIGURE 20: KHAYELITSHA COMMUNITY RECREATION CENTRE (SOURCE: SRA)The Sport and <strong>Recreation</strong> Policy notes that the aim ofthe City’s Sport and <strong>Recreation</strong> programmes is to“develop, promote and provide sport and recreationprogrammes in accordance with the strategic objectivesof the city.” 41 However, minimal attention is awarded torecreation in the City’s strategic plans.For example, in the ‘5 Year Plan for Cape Town: IntegratedDevelopment Plan (IDP 2007/08-2011/12),’ sportand recreation is only briefly discussed in Strategic FocusArea 7: Health, Social and Community Development. Itstates that community amenities and facilities should beused to prevent anti-social behaviour, with the Citymaintaining community facilities to provide equitable,easy access.In addition to promoting recreational programmes, theSport and <strong>Recreation</strong> Policy states the following additionalobjectives:SOURCE: CITY OF CAPE TOWN, 2010The 2009/10 report noted that essential services (water,refuse collection, sanitation, roads and lighting) are anarea of strength for the City, except in the area of affordabilityof electricity. Community services (which includerecreation facilities) have remained unchanged or onlyshown small improvements. According to the report,“These services do not have a large impact on how residentsrate the City overall.” 43 However, the results of the<strong>Recreation</strong> <strong>Study</strong>, discussed in the findings section of thisreport, suggest that these services do impact significantlyon the quality of life of Cape Town residents andtheir perceptions of the City.Table 10 (on the next page) shows the relative scores ofvarious services (with 2 being low and 3 and abovebeing high). Services that scored a 2.5 or lower in2009/10 are highlighted in yellow in the table. Servicesthat fall under the Department of Sport and <strong>Recreation</strong>are highlighted in orange.• To provide and manage facilities which promoteequitable access in a sustainable manner.• To optimise sport and recreation as a developmentaltool towards the social well-being of the city.• To coordinate contribution of sport and recreation toa major event strategy for the City of Cape Town.FIGURE 21: HIV/AIDS AWARENESS (SOURCE: SRA)RESEARCH REPORT JANUARY 201129

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