Annual Report 2011 - Sydney Opera House

113Name Country Dates PurposeWendy MartinHead of Theatreand DanceSarah DuthieSales AccountManagerDerrin BrownProductionManagerBridgette VanLeuvenHead of Educationand Performancesfor Young PeopleJonathan BielskiExecutive ProducerBen MarshallProducerEurope, China& USA19 Oct–11Nov2010To attend theatre performances inEurope and USA under considerationfor programming planning and to acceptinvitation from China’s Ministry ofCulture to be part of official delegationof Australian arts leaders’ tour of China.Canada & USA 1–17 Nov 2010 To attend Tourism NSW Best ofAustralia North America trade events.Indonesia 21–23 Nov 2010 To attend Javanese Opera performanceto study the technical requirementsfor the production being presented atSydney Opera House on 18 December2010.Bologna, Italy& London, U.K.UK, Denmark& SwedenAuckland,New ZealandUK, France,Holland,Belgium & USA1–9 March 2011 To attend Visioni di futuro festival inBologna, Italy and meet with producersof family programs at Barbican Centreand Southbank Centre in London.7–30 May 2011 To attend annual Imaginate festivalof performing arts for children andyoung people in Edinburgh to 15 May.Attend annual ASSITEJ (InternationalAssociation of Theatre for Young Peopleand Children) Congress and PerformingArts Festival in Copenhagen and Malmö.14–19 March201130 April–17 May2011To attend the International ProducersShowcase hosted by Creative NewZealand and meet with New Zealandbased performing arts organisations.To attend performances at BrightonFestival in the UK and MusicNOW inCincinnati and meet with key overseasbased artists, agents, managers andarts organisation programmers.PRIVacy MANAGEMENTThe Sydney Opera House Privacy Management Plan includes:- descriptions of the key categories of personal information held by Sydney Opera House;- procedures for facilitating the public’s right to access information held on them; and- procedures for privacy complaints and internal reviews.Details of how Sydney Opera House protects the privacy of its customers includingvisitors to its website are available at sydneyoperahouse.com. To obtain copies of SydneyOpera House’s latest Customer Privacy Statement, Privacy Management Plan, PrivacyPolicy and/or to make enquiries about privacy issues, contact:Privacy Contact OfficerSydney Opera House, GPO Box 4274, SYDNEY NSW 2001Telephone: (02) 9250 7111Email: privacy@sydneyoperahouse.comThere were no privacy reviews conducted and no formal privacy complaints werereceived during the year. A number of customers chose to opt out of receiving directmarketing material from Sydney Opera House.RISK MANAGEMENTAudits(also refer Governance page 58).The Sydney Opera House Audit and RiskCommittee assists the Trust in fulfillingits responsibilities in relation to financialreporting, risk management, complianceand the audit function.Performance and compliance audits werecarried out by Deloitte Touche Tohmatsuon a variety of business processes andsystems for the 2010/11 period. Theobjective of the audits was to evaluatethe design and operating effectiveness ofinternal controls established and to makerecommendations for improvement. Thefollowing audits occurred as part of the2010/11 Internal Audit Plan for SydneyOpera House.- Newslink Occupation Agreement,August 2010 – evaluation of themanagement of the OccupationAgreement – Shops BOF1 and LC05,Sydney Opera House with NewslinkPty Ltd. Part of the audit assessmentincluded accuracy of payments madeto Sydney Opera House by Newslinkunder the Agreement. The scope tookin transactions during the period1 October 2009 to 30 June 2010.Four audit issues were identified with10 associated recommendations. Allrecommendations are being actioned inaccordance with target completion dates.- Human Resources Management,November 2010 – evaluation ofselected procedures associated withhuman resources management. Thescope took in transactions during theperiod 1 July 2009 and 5 September2010 and covered rostering, employeeleave and higher duties and overtime.Four audit issues were identified withsix associated recommendations. Allrecommendations were implemented,closing off all issues raised.- Payroll Management, January 2011– evaluation of selected proceduresassociated with payroll management.The scope was limited to transactionsduring the period 1 July 2009 to24 October 2010 and covered keycontrols in the areas of commencementof new employees, termination ofnew employees, payroll Masterfilechanges, payroll related General LedgerReconciliations and payroll processing