Annual Report 2011 - Sydney Opera House

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'Sydney OperaHouse’s firstmembershipprogram, Insiders,was launched inSeptember 2010.'Sydney Opera House Insiders
introduction35imagination lives insidecommunity engagement And AccessCommunity Outreach and ParticipationImplement initiatives to maximisecommunity access and ensure diversecommunity interests are representedat Sydney Opera House (p.36).Achievements >+ Community and charitable organisationsprovided with 139 complimentarytickets, 58 free tour experiences and 11personally guided VIP tours (p.36).+ Reconciliation Action Plan developed(p.36).+ In the House youth engagementprogram commenced (p.36).+ 10,000th child attended a performancethrough the Arts Assist program (p.36).Beyond BennelongReach out to local, national and globalcommunities through dynamic andinnovative content, experiences andnetworks (p.38).Achievements >+ World-wide animation competitionlaunched as part of GRAPHICfestival (p.38).+ Hosted the second YouTube SymphonyOrchestra, including a global onlineaudition and streaming of onsiteperformances (p.38).+ Partnership with Opera Australiaand CinemaLive to distributeperformance recordings to globalcinema networks (p.38).+ Tour of Kids at the House productionSaltbush to Western Sydney (p.38).Customer Service and AccessListen and respond to the needs ofcustomers, enhancing access to programsand facilities and ensuring the highestlevel of customer service (p.40).Achievements >+ Insiders, the first Sydney Opera Housemembership program launched (p.40).+ Performance and tour experienceswere improved for customers withdisabilities (p.40).+ Customer service training providedto 224 staff (p.40).
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Page 16 and 17: 14StrategicGoalAchievementsOutcome(
Page 19 and 20: 17“The Opera Houseis vital and an
Page 22: 20artistic excellenceimagination li
Page 26 and 27: Sydney Opera House Presents Festiva
Page 28 and 29: 26artistic excellenceimagination li
Page 30 and 31: 28'Sydney TheatreCompany’s 2011Ma
Page 32 and 33: 30'Resident and supported companies
Page 34 and 35: 32Goal 2.imagination lives insideco
Page 38 and 39: 36community engagement and aCCessim
Page 44 and 45: 42Goal 3.imagination lives insidea
Page 46: 'Sydney OperaHouse wasinscribed on
Page 50: 48A vibrant and sustainable siteima
Page 53 and 54: 51Environmental Sustainability Plan
Page 55 and 56: Sydney Opera House Backstage Tour53
Page 57 and 58: 55“I wATCHed it grow. I haveworke
Page 59 and 60: introduction5757imagination lives i
Page 62 and 63: 60The Trust membersKIM WILLIAMS AMJ
Page 66 and 67: 64earning our wayimagination lives
Page 70 and 71: 68Net investment in SYDNEY OPERA HO
Page 74 and 75: 72INDEPENDENT AUDITOR’S REPORTSyd
Page 76 and 77: 74STATEMENT OF CHANGES IN EQUITYFOR
Page 78 and 79: 76CASH FLOW STATEMENTFOR THE YEAR E
Page 80 and 81: 78SYDNEY OPERA HOUSE TRUSTnotes TO
Page 82 and 83: 80SYDNEY OPERA HOUSE TRUSTnotes TO
Page 84: 82SYDNEY OPERA HOUSE TRUSTnotes TO
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859. DERIVatiVES USED FOR HEDGINGFo
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8712. INTANGIBLE ASSETSSoftwareAt c
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89Impairment LossesThe aging of the
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91e. Fair ValueFair value versus ca
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9320. MOVEMENTS IN EQUITY2011 2010$
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Sydney Opera House Housemates Wall9
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99Customer First CommitmentCustomer
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101Online Customer Satisfaction Sur
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103Staff IntranetThe intranet was i
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105EEO initiatives planned for 2011
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107specialist advice on issues of h
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109- A Gospel Celebration 25 April
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111Incident Reports (Staff Related)
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113Name Country Dates PurposeWendy
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115WAGE AND SALARY MOVEMENTSA 4% wa
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presenter/ productionperformancesTO
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presenter/ productionperformancesTO
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121Kay BuckeridgeAnita BuhnerMrs Ge
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123MapBRADFIELD HWYSYDNEYOPERAHOUSE
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122CONTACT INFORMATIONHours of Oper
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IT STANDS BY ITSELF AS ONE OF THEIN
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Annual Report 2011 - Sydney Opera House

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