Annual Report 2011 - Sydney Opera House

65Learning and Development 2010/11ProgramParticipantsCustomer Service 224Orientation and Role Training 105Bullying and Harassment Workshops 95Management Development and Coaching 73Career Coaching and Interview Skills 66Team Building 57Conflict Management and Grievance Handling 46Workplace Training and Assessment Programs 41Manual Task Training 37Workplace Health and Safety Legislation Briefing 36Cash Handling; Sales Techniques 33Performance Recognition 30Production Safety Awareness and Training Programs 29Technical and Licence Training Programs 14total 886planning cycle will allow better integrationof development needs and business activities.An integrated safety culture – Creatingan inclusive safety culture relies oncommunicating with a range of individualsand workgroups onsite. In addition toSydney Opera House staff, the safetyof resident and supported companies,contractors, commercial partners,performers, visitors and patrons mustbe managed on a daily basis. A newsafety management structure and planwas established this year to ensure aconsistent safety message is delivered toall people onsite, and targeted activities tobuild safety awareness amongst productionsafety teams have been implemented.The Future > + Third Marker BusinessExcellence Project staff survey andforums to identify further improvementopportunities (2011/12). + Seniormanagement training program inpartnership with the Australian Instituteof Management (2011/12). + Performingarts safety network to be established toshare information and establish industrybenchmarks (2011/12). + Safety trainingneeds analysis conducted to inform a newsafety training plan (2011/12)Five-year comparison of staff as at 30 June 20112011 2010 2009 2008 2007Total Permanent Staff 263 306 321 313 350Equivalent Full-TimePermanent StaffTotal Non-Permanent Staff(includes casuals)Equivalent Full-TimeNon-Permanent Staff(includes casuals)Total Full-Time Equivalent(includes casuals)216.32 251.36 263.9 254.04 285.35485 424 393 392 352234.49 204.37 186.37 189.63 151.67450.81 455.73 450.27 443.67 437.02“The last five yearshas seen an 82%'Sydney growth Opera in attendances Househas to been Sydney a Registered OperaTraining House performing Organisation artsawarding programming.” nationalqualifications sinceDecember 1999.'Data is calculated over the last pay period each financial year. Total staff numbers include current casual staff whodid not work in the last pay period of the financial year.