Annual Report 2011 - Sydney Opera House

124INDEXAccess 4,6,8,9,10,35,36,37,40,48,50,59,64Account payment performance 98Acoustics 59Aims 10,12-14Annual giving 120-121APN Outdoor 7,IBCAsian language tours 11Audio description 8,26,40Audit and Risk Committee 9,58-59,60Audits 52,59,113-114Australasian Reporting Award 14,57Australian Aerospace IBCAustralian Chamber Orchestra 100,116Australian Radio Network (ARN) IBCAvant Card IBCBabies Proms 19,25,100,107Balance sheet 75Bangarra Dance Theatre 30,64,116Baulderstone IBCBell Shakespeare Company 29,62,100,101,118Berlin Philharmonic 4,8,12,19,20,25Blue Star Print Group IBCBox office 46,99,102,122Brand 105,IBCBudget 58,59,95Building Committee 9,59,60,61,62Building condition indices 45Building works 4,6,8,11,45,48,50,59,67Business continuity 9,14,45,52,114Café Sydney IBCCarbon footprint 104Car park 101,122Cash flow statement 76Cbeebies BBC IBCCEO award 14,64CEO message 8-9Chairman’s message 7-8Challenges 6,25,36,38,40,46,48,50,52,64Chandon IBCCharter 58Cleanevent IBCCode of conduct 14,58,59,64,98Communication 59,62Commercial revenue sources 69Commissions 19,20,25,29,30Committees 9,58,59,61,62Community support 4,6,7,8,10,30,35,36,37Concert Hall 11,20,25,29,30,52,59Conservation 11,25,48Conservation Council 59,60,61,62,107Conservation plan 11,14,48Consultants 98Consumer response 101-102Contact centre 122Contact information 122Contemporary culture 23Corporate social responsibility 32-40,125Courtesy Shuttle Bus 40,100Credit card use 98Customer experience/service 5,8,35,40,41,45,62,64,65,98Customer feedback 100-101Customer research 100D&b audiotechnik IBCDance 20,23,25,29,30,116Deutsche Bank IBCDigital 6,38,62,100Disability access 40,102,105Disability Action Plan 102Donors 7,37,40,120-121Drama Theatre 8,13,23,45,48,52,59Education 4,6,7,12,19,20,23,25,36,37,38,50Electronic service delivery 102Eminent Architects Panel 14Employee survey 65Energy management 45,48,50,103Enterprise agreement 5,9,14,57,59,64,115Environment 7,9,14,25,36,45,50,51,67,103,104Equal employment opportunity 104-105Events NSW 66,IBCExecutive management 59,62-63Festival of Dangerous Ideas 23,109,118,119Financial overview 66-69Financial statements 70-95Fire safety compliance 105Food and beverage 4,10,11,14,45,46,48,63,66,67,69,101Forecourt 23,25,48Four Seasons Hotel IBCFoxtel 7,IBCFundraising 59,64,66,69Grants 36,45,66,67Graphic festival 4,8,12,19,23,35,38Greenhouse gas emissions 104Goals 8,9,10Google 120,IBCGovernance 7,57-65Government information and public access 105Guarantee of service 98Guided tours 8,10,11,13,35,36,46,109,122Guillaume at Bennelong 46Hastie Services IBCHelpmann Awards 4,8,12,19,20,23,25,62Heritage management 10,11,36,44,48,59,106Highlights 4-5History 11Host Team 40,99,101,102Hours of operation 122House:Ed 23,36,40,46,100,102,107,122Human resources 64-65Hungerford Hill IBCIncome statement 73Independent auditor’s report 72Indigenous 7,23,25,30,36,60,64,104,105,107Information technology 6,38,62Insurance 108Investment performance measure 108JC Decaux 7,IBCJust for laughs festival 12Key performance indicators 12-14Key targets and priorities 12-14Kids at the House 4,8,23,35,38,40,100,107,109,122Land title holdings 108Lavazza IBCLegal 63,108Lighting 36,45,50Major works 4,6,8,11,13,45,48,50,59,67Mallesons Stephen Jaques IBCMap 123Marketing 59,62Market research 10,46,58Message Sticks 23,25,36,107,109,122Moon IBCMulticultural policies and services plan 108Music 8,19,20,23,25,26,29,30,38,116National Australia Bank (NAB) IBCNational Heritage Listing 11NewDemocracy IBCNSC Group IBCObjectives 7,9,10,12-14,52,57,58Occupational health and safety 9,14,52,59,65,103,106,110Online 9,10,19,23,35,36,38,40,52,64Opera 26,118Opera Australia 6,7,8,10,19,26,35,38,40,45,52,118Opera Bar 46Opera Kitchen 4,8,13,45,46,59Opera Theatre 6,11,13,20,29,48,52,59Organisation structure 59Origin 7,103,IBCOverseas travel 112People and Culture 57,64-65Performance list 116-119Performance trends 18,25Performing arts 6,7,8,9,10,11,16-31,22,23,36,46,58,59,65,66Photography 123Playhouse 25,104,107Presenter survey 12,101Privacy management 113Public program 20,23,120Range Rover 7,IBCReconciliation Action Plan 4,6,8,11,35,36,104,106,107Recording Studio 8,11,35Recycling 50,115Research 10,46,58,100Resident companies 6,7,10,19,25,29,30,52,58,63,65Retail 10,13,45,46,48,63,69,101Reward and recognition 64Rider Levett Bucknell IBCRisk management 25,45,52,57,58,59,60,113,114SBS 7,IBCSecurity 45,52,99,101,106Senior executive service 62-63,114Sennheiser IBCSignwave Newtown IBCSOH Presents 6,8,12,19,20-25,66,68,69,116,117,119Sony 7,IBCSources of funding 69Spring Dance 23Sponsorship 7,IBCStaff 5,7,9,10,35,36,40,52,57,64,65Staff numbers 65State heritage listing 11Statement of changes in equity 74Strategic building plan 58Strategic plan 6,8,9,58,59Sydney Festival 30,61,117,118,119Sydney Opera House By-law 2010 108Sydney Opera House Trust Act 1961 7,58,105,108Sydney Philharmonia Choirs 30,118Sydney’s Child IBCSydney Symphony 6,10,26,29,30,62,118Sydney Theatre Company 6,10,29,60,119Ten year performance trends 18Tequila IBCThai Airways IBCTheatre 25,29,30,36,40,60,62,64,118The Australian Ballet 6,10,23,29,62,116The Electric Canvas IBCThe Essential Tour 11,36The Studio 11,23,30The Sydney Morning Herald 7,IBCThe Wolanski Family 120Three Drunk Monkeys IBCTicketing 62,101,114Total asset management 45,48,67Tourism 4,6,7,8,10,11,12336,45,46,62,98,101,122Trade marks 122Traineeships 36,64Training and development 5,35,40,59,64,65,103,110,114Trustee code of conduct 58Trustees 58-61UGL Services IBCUtzon Design Principles 11,106Utzon, Jørn 10,11,56Utzon Music Series 118Utzon Room 11,107Vehicle Access and Pedestrian Safety project 4,6,8,11,13,45,48,50,59Viocorp IBCVision 10Vivid Live 4,8,12,19,20,38,46,50Wage and salary movements 64,115Waste and recycling 50,51,115Website 38,63,98,101,102,122Wilson Parking IBCWorkers compensation 52,108,110,111Workplace giving 58,64World heritage listing 11Yamaha IBCYear ahead 6,12-14,25,36,38,40,46,48,50,52,65Young audiences 4,8,12,20,25,40,102YouTube 13,IBCNote: audited financial statements appear onpages 73 to 94.Financial information elsewhere in this reportis unaudited.Definitions:PerformancesAll performances open to the public (ticketedand non-ticketed), film screenings, previews,large scale rehearsals with audiences. Excludesperformances by SOH touring productions.ActivitiesAll performances as outlined in definitionabove plus other activities where attendancesare recorded. These activities can includeceremonies, conferences, exhibitions, forums,lectures, presentations, small scale rehearsals withaudiences, secondary performances, speech days,workshops, launches and media calls. Excludesperformances by SOH touring productions.