1xBJFSB

Chapter 5. TroubleshootingSound problemsNo sound can be heard fromthe speaker even when the volumeis turned up.Battery problemsYour computer shuts downbefore the battery status indicatorshows empty.-or-Your computer operates afterthe battery status indicatorshows empty.The computer does not operatewith a fully charged battery.A hard disk drive problemThe hard disk drive does notwork.A startup problemThe Microsoft ® Windows operatingsystem does not start.OneKey Rescue system problems• Make sure that:- The Mute function is off.- The headphone jack is not used.- Speakers are selected as the playback device.• Discharge and recharge the battery.• The surge protector in the battery might be active. Turn offthe computer for one minute to reset the protector; then turnon the computer again.• In the Boot menu in BIOS setup utility, make sure that thehard disk drive is included in the Boot priority ordercorrectly.• Use the OneKey Rescue system to help solve or identifyyour problem. For details about OneKey Rescue system, see“Chapter 4. OneKey Rescue system” on page 30.Backup cannot be made. • You are not currently using a Windows operating system.• There is not enough space to store the backed up data. Youwill need to free more hard disk space on your systempartition (C drive).Fail to restore system partitionto factory default.• The system partition, such as the partition size or the drivecapacity of C, has been modified.37