Open CTI Developer's Guide - Salesforce.com

Call Center Definition FilesCall Center Definition File XML FormatNameTypeRequired?DescriptionsortOrder="1" comes just before a section withsortOrder="2".The values for sortOrder must be non-negative integers,and no numbers can be skipped within a single call centerdefinition. For example, if there are three section elements ina call center definition file, one element musthave sortOrder="0", one element must havesortOrder="1", and one element must havesortOrder="2".nameStringRequiredThe internal name of the section as defined in the Salesforcedatabase. You can use this value to refer to the section whenwriting custom adapter or SoftPhone code.Names must be composed of only alphanumeric characterswith no white space or other punctuation. They are limitedto 40 characters each.Names beginning with req are reserved for required Salesforcesections only (see “Required Call Center Elements andAttributes” in the Salesforce Help). Other reserved words thatcannot be used for the name attribute include label,sortOrder, internalNameLabel, anddisplayNameLabel.labelStringOptionalThe name of the section when viewed in Salesforce. Labelscan be composed of any string of UTF-8 characters. They arelimited to 1000 characters each.itemThis element represents a single field in a call center definition, such as the IP address of a primary server or the dialingprefix for international calls. When call centers are edited in Salesforce, each element is listed under the sectionto which it belongs. You can have multiple elements in a element.Attributes:NameTypeRequired?DescriptionsortOrderPositive IntegerRequiredThe order in which the item should appear when the callcenter is edited in Salesforce. For example, an item withsortOrder="1" comes just before an item withsortOrder="2".The values for sortOrder must be non-negative integers,and no numbers can be skipped within a single call centerdefinition. For example, if there are three item elements in acall center definition file, one element must havesortOrder="0", one element must havesortOrder="1", and one element must havesortOrder="2".8