Open CTI Developer's Guide - Salesforce.com

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IndexIndexAAPI support 3Asynchronous calls 13Authentication 13BBackward compatibility 2Best practices 14CCall center definition filesrequired elements and attributes 9Sample 10specifying values for elements 10XML format 7Connecting to Open CTI 12DdisableClickToDial() 33EenableClickToDial() 34FForce.com Canvas 13GgetCallCenterSettings() 35getPageInfo() 16getSoftphoneLayout() 36Iinteraction.js 12Introduction 1isInConsole() 17isVisible() 18MMethodsapplication interaction 15computer-telephony integration (CTI) 33disableClickToDial() 33enableClickToDial() 34getCallCenterSettings() 35getPageInfo() 16Methods (continued)getSoftphoneLayout() 36isInConsole() 17isVisible() 18notifyInitializationComplete() 19onClickToDial() 38onFocus() 19onObjectUpdate 31refreshObject() 29refreshPage() 20refreshRelatedList() 21runApex() 23Salesforce interaction 15saveLog() 24screenPop() 25searchAndGetScreenPopUrl() 26searchAndScreenPop() 28setSoftphoneHeight() 39setSoftphoneWidth() 40setVisible() 30NnotifyInitializationComplete() 19OOAuth 13onClickToDial() 38onFocus() 19onObjectUpdate 31Open CTIUsing 12Other resources 3RrefreshObject() 29refreshPage() 20refreshRelatedList() 21Resources for developers 3runApex() 23SSample HTML page 4saveLog() 24screenPop() 25searchAndGetScreenPopUrl() 26searchAndScreenPop() 28setSoftphoneHeight() 39setSoftphoneWidth() 40setVisible() 3048
IndexSupport policy 2Supported browsers 1TWWhen to use Open CTI 1Working with Open CTI 12Typographical conventions 349
Page 1: Version 30.0: Spring ’14Open CTI
Page 4 and 5: Table of ContentsonClickToDial()...
Page 6 and 7: Introducing Open CTIOpen CTI Suppor
Page 8 and 9: Introducing Open CTISample HTMLPage
Page 10 and 11: Introducing Open CTISample HTMLPage
Page 12 and 13: Call Center Definition FilesCall Ce
Page 14 and 15: Call Center Definition FilesOptiona
Page 16 and 17: Chapter 3Working with Open CTIUse O
Page 18 and 19: Working with Open CTIBest Practices
Page 20 and 21: Methods for Salesforce Application
Page 38 and 39: Methods for Computer-Telephony Inte
Page 46 and 47: Chapter 6GlossaryA |B |C |D |E |F |
Page 48 and 49: GlossaryJNo Glossary items for this
Page 50 and 51: GlossarySOAP (Simple Object Access

Open CTI Developer's Guide - Salesforce.com

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