Open CTI Developer's Guide - Salesforce.com

Working with Open CTIBest Practices• To retrieve the entity ID of the record that is associated with the canvas sidebar component, do the following:// Get signedRequestvar signedRequest = Sfdc.canvas.client.signedrequest();var parsedRequest = JSON.parse(signedRequest);// get the entity Id that is associated with this canvas sidebar component.var entityId = parsedRequest.context.environment.parameters.entityId;• To retrieve the entityId for OAuth, do the following:var entityId = msg.payload.environment.parameters.entityId;To see an example on how to retrieve msg.payload, see “Getting Context in Your Canvas App” in the Force.com CanvasDeveloper’s Guide.Best Practices• Since many of the methods in Open CTI are asynchronous and return their results using a callback method, Salesforce.comrecommends that you refer to the documentation for each method to understand the information for each response.• Errors generated by Open CTI are typically emitted in a way that doesn't halt JavaScript processing. Therefore,Salesforce.com recommends you use a tool such as Firebug for Firefox to monitor the JavaScript console and to help youdebug your code.• For information on customizing, extending, or integrating the sidebars of the Salesforce console using Visualforce, see“Custom Console Components Overview” in the Salesforce online help.14