Open CTI Developer's Guide - Salesforce.com

IndexIndexAAPI support 3Asynchronous calls 13Authentication 13BBackward compatibility 2Best practices 14CCall center definition filesrequired elements and attributes 9Sample 10specifying values for elements 10XML format 7Connecting to Open CTI 12DdisableClickToDial() 33EenableClickToDial() 34FForce.com Canvas 13GgetCallCenterSettings() 35getPageInfo() 16getSoftphoneLayout() 36Iinteraction.js 12Introduction 1isInConsole() 17isVisible() 18MMethodsapplication interaction 15computer-telephony integration (CTI) 33disableClickToDial() 33enableClickToDial() 34getCallCenterSettings() 35getPageInfo() 16Methods (continued)getSoftphoneLayout() 36isInConsole() 17isVisible() 18notifyInitializationComplete() 19onClickToDial() 38onFocus() 19onObjectUpdate 31refreshObject() 29refreshPage() 20refreshRelatedList() 21runApex() 23Salesforce interaction 15saveLog() 24screenPop() 25searchAndGetScreenPopUrl() 26searchAndScreenPop() 28setSoftphoneHeight() 39setSoftphoneWidth() 40setVisible() 30NnotifyInitializationComplete() 19OOAuth 13onClickToDial() 38onFocus() 19onObjectUpdate 31Open CTIUsing 12Other resources 3RrefreshObject() 29refreshPage() 20refreshRelatedList() 21Resources for developers 3runApex() 23SSample HTML page 4saveLog() 24screenPop() 25searchAndGetScreenPopUrl() 26searchAndScreenPop() 28setSoftphoneHeight() 39setSoftphoneWidth() 40setVisible() 3048