Open CTI Developer's Guide - Salesforce.com

Introducing Open CTIOpen CTI Support PolicyThe following table lists additional features that developers can use to implement custom functionality for Salesforceorganizations.FeatureSOAP APIVisualforceDescriptionUse standard SOAP API calls if you want to add functionality to a composite application thatprocesses only one type of record at a time and does not require any transactional control (suchas setting a Savepoint or rolling back changes).For more information, see the SOAP API Developer's Guide.Visualforce consists of a tag-based markup language that gives developers a more powerfulway of building applications and customizing the Salesforce user interface. With Visualforceyou can:• Build wizards and other multistep processes.• Create your own custom flow control through an application.• Define navigation patterns and data-specific rules for optimal, efficient applicationinteraction.For more information, see the Visualforce Developer's Guide.Salesforce ConsoleIntegration ToolkitApexThe Salesforce Console Integration Toolkit lets you implement custom functionality for theSalesforce console. For example, you can use the Salesforce Console Integration Toolkit todisplay Visualforce pages or third-party content as tabs in the Salesforce console. The SalesforceConsole Integration Toolkit is an API that uses browsers as clients to display pages in theconsole.Use Apex if you want to:• Create Web services.• Create email services.• Perform complex validation over multiple objects.• Create complex business processes that are not supported by workflow.• Create custom transactional logic (logic that occurs over the entire transaction, not justwith a single record or object).• Attach custom logic to another operation, such as saving a record, so that it occurs wheneverthe operation is executed, regardless of whether it originates in the user interface, aVisualforce page, or from SOAP API.For more information, see the Force.com Apex Code Developer's Guide.Open CTI Support PolicyThe current release of Open CTI is the only version that receives enhancements. Previous versions might or might not receivefixes. When a new version is released, the previous version remains available.Backward CompatibilitySalesforce.com strives to make backward compatibility easy when using Open CTI.2