Open CTI Developer's Guide - Salesforce.com

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Methods for Salesforce Application InteractionrefreshRelatedList()ArgumentsNamelistNamecallbackTypestringfunctionDescriptionThe name of the related list to refresh. For example, Contact for Contactsrelated list or Activity for Open Activities related list.Note that to refresh a custom related list created from a custom lookup field,listName must specify the ID of the custom lookup field.JavaScript method called upon completion of the method.Sample Code–JavaScriptfunction checkRefreshResult(result) {if (result.result) {alert('The related list is refreshed!');} else {alert('Cannot refresh the related list with the given listName! Makesure the listName is correct and the related list is on the page.');}}function refreshActivityRelatedList() {sforce.interaction.refreshRelatedList('Activity', checkRefreshResult);}function refreshHistoryRelatedList() {sforce.interaction.refreshRelatedList('History', checkRefreshResult);}function saveAndRefresh() {sforce.interaction.saveLog('Task', 'Subject=ImportantTask&WhatId=[15-characterID of an account to which you want to attach the task]', function(result) {if (result.result) {refreshActivityRelatedList();} else {alert('Could not save the object! Check the developer console for errormessages.');}});}Refresh History Related ListSave and RefreshResponseNameresulterrorTypebooleanstringDescriptionReturns true if the related list with the given name is refreshed, falseotherwise.If the API call was successful, this variable is undefined. If the API call failed,this variable returns an error message.22
Methods for Salesforce Application InteractionrunApex()Notes• This method cannot refresh related lists created from .• This method cannot refresh a related list from an overridden Visualforce page in the Salesforce console.• If called from within the Salesforce console, this method will only search for the related list to refresh in the currentlyfocused view.runApex()UsageExecutes an Apex method from an Apex class that’s exposed in Salesforce. For more information, see “Apex Code Overview”in the Salesforce online help.Syntaxsforce.interaction.runApex(apexClass:string, methodName:string, methodParams:string,(optional) callback:function)ArgumentsNameapexClassmethodNamemethodParamscallbackTypestringstringstringfunctionDescriptionSpecifies the Apex class of the method to execute.Specifies the method to execute.Specifies the method parameters to pass. The string must include field valuepairs and be formatted as a valid query string. Forexample:name=acme&phone=(212) 555-5555.JavaScript method called upon completion of the method.Sample Code–JavaScript1. An administrator creates an Apex class and Apex method (see the Salesforce online help for more information):global class AccountRetrieval{webService static String getAccount(String name) {List accounts = new List();for (Account account : Database.query('Select Id, Name, phone from Account where Namelike\"' + name + '%\"')){accounts.add(account);}String JSONString = JSON.serialize(accounts);return JSONString;}}2. In the location where you’ve created the Apex class and method in Salesforce, click Generate WSDL to expose the methodand class so that a third-party SoftPhone can call it.3. Add your code to the SoftPhone:23
Page 1: Version 30.0: Spring ’14Open CTI
Page 4 and 5: Table of ContentsonClickToDial()...
Page 6 and 7: Introducing Open CTIOpen CTI Suppor
Page 8 and 9: Introducing Open CTISample HTMLPage
Page 10 and 11: Introducing Open CTISample HTMLPage
Page 12 and 13: Call Center Definition FilesCall Ce
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Page 16 and 17: Chapter 3Working with Open CTIUse O
Page 18 and 19: Working with Open CTIBest Practices
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Page 52 and 53: IndexIndexAAPI support 3Asynchronou

Open CTI Developer's Guide - Salesforce.com

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