Open CTI Developer's Guide - Salesforce.com

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Methods for Computer-Telephony Integration (CTI)onClickToDial()NameTypeDescription"screenPopSettings" : {"NoMatch" : {"screenPopType" : "PopToEntity","screenPopData" : "Contact"},"SingleMatch" : {"screenPopType" : "PopToVisualforce","screenPopData" : "Visualforce_Page_Name"},"MultipleMatches" : {"screenPopType" : "PopToSearch"}}},"Outbound" : {"callRelatedFields" : ["DNIS"],"objects" : {"Account" : [ {"displayName" : "Account Name","apiName" : "Name"}]},"screenPopSettings" : {}}}errorstring orundefinedIf the API call was successful, this variable is undefined. If the API call failed,this variable returns an error message.onClickToDial()UsageRegisters a function to call when a user clicks an enabled phone number.Syntaxsforce.interaction.cti.onClickToDial( listener:function )ArgumentsNamelistenerTypefunctionDescriptionJavaScript method called when the user clicks a phone number.Sample Code–JavaScriptvar listener = function (response) {38
Methods for Computer-Telephony Integration (CTI)setSoftphoneHeight()if (response.result) {alert('User clicked on a phone number.' + response.result );}};//Invokes API methodsforce.interaction.cti.onClickToDial(listener);ResponseThis method is asynchronous so it returns its response in an object in a callback method. The response object contains thefollowing fields:NameresulterrorTypestringstringDescriptionReturns the phone number, object ID, and the name of the object from wherethe click was initiated as a JSON string. For example:{"number":"4155551212","objectId":"001x0000003DIGj","object":"Account"}.If the API call was successful, this variable is undefined. If the API call failed,this variable returns an error message.setSoftphoneHeight()UsageSets the SoftPhone height in pixels.Note: If this method is used in a Salesforce console where multi-monitor components is turned on, an error will bereturned because resizing multi-monitor component is not allowed. For more information, see “Turn on Multi-MonitorComponents for a Salesforce Console” in the online help.Syntaxsforce.interaction.cti.setSoftphoneHeight(height:number, (optional) callback:function)ArgumentsNameheightcallbackTypenumberfunctionDescriptionSoftPhone height in pixels. The height should be a number that’s equal orgreater than 0.JavaScript method called upon completion of the method.Sample Code–JavaScriptvar callback = function (response) {if (response.result) {alert('Height was set successfully.');39
Page 1: Version 30.0: Spring ’14Open CTI
Page 4 and 5: Table of ContentsonClickToDial()...
Page 6 and 7: Introducing Open CTIOpen CTI Suppor
Page 8 and 9: Introducing Open CTISample HTMLPage
Page 10 and 11: Introducing Open CTISample HTMLPage
Page 12 and 13: Call Center Definition FilesCall Ce
Page 14 and 15: Call Center Definition FilesOptiona
Page 16 and 17: Chapter 3Working with Open CTIUse O
Page 18 and 19: Working with Open CTIBest Practices
Page 20 and 21: Methods for Salesforce Application
Page 38 and 39: Methods for Computer-Telephony Inte
Page 46 and 47: Chapter 6GlossaryA |B |C |D |E |F |
Page 48 and 49: GlossaryJNo Glossary items for this
Page 50 and 51: GlossarySOAP (Simple Object Access
Page 52 and 53: IndexIndexAAPI support 3Asynchronou

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