Open CTI Developer's Guide - Salesforce.com

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Methods for Salesforce Application InteractiononObjectUpdate()var callback = function(response) {alert('Case was updated. Fields = ' + response.fieldsUpdated +' Related lists = ' + response.relatedListsUpdated + ' Feed = ' +response.feedUpdated);};//Invokes API methodsforce.interaction.entityFeed.onObjectUpdate(callback);ResponseThis method is asynchronous so it returns its response in an object in a callback method. The response object contains thefollowing fields:NamefieldsUpdatedrelatedListsUpdatedfeedUpdatedTypebooleanbooleanbooleanDescriptiontrue if one or more case fields were updated.true if one or more case related lists were updated.true if the case feed was updated.32
Chapter 5Methods for Computer-Telephony Integration (CTI)Open CTI lets you integrate your CTI system with Salesforce. For more information about CTI, see “Call Center Overview”in the Salesforce online help.Use the following methods to integrate a CTI system with Salesforce:MethoddisableClickToDial()enableClickToDial()getCallCenterSettings()getSoftphoneLayout()onClickToDial()setSoftphoneHeight()setSoftphoneWidth()DescriptionDisables click-to-dial.Enables click-to-dial.Returns the call center settings in the call center definition file as a JSON string.Returns the SoftPhone layout as a JSON string. For more information on SoftPhonelayouts, see “Designing a Custom SoftPhone Layout” in the Salesforce online help.Registers a function to call when a user clicks an enabled phone number.Sets the SoftPhone height in pixels.Sets the SoftPhone width in pixels for the Salesforce console. For more information,see “Salesforce Console Overview” in the Salesforce online help.disableClickToDial()UsageDisables click-to-dial.Syntaxsforce.interaction.cti.disableClickToDial( (optional) callback:function )ArgumentsNamecallbackTypefunctionDescriptionJavaScript method called upon completion of the method.Sample Code–JavaScript33
Page 1: Version 30.0: Spring ’14Open CTI
Page 4 and 5: Table of ContentsonClickToDial()...
Page 6 and 7: Introducing Open CTIOpen CTI Suppor
Page 8 and 9: Introducing Open CTISample HTMLPage
Page 10 and 11: Introducing Open CTISample HTMLPage
Page 12 and 13: Call Center Definition FilesCall Ce
Page 14 and 15: Call Center Definition FilesOptiona
Page 16 and 17: Chapter 3Working with Open CTIUse O
Page 18 and 19: Working with Open CTIBest Practices
Page 20 and 21: Methods for Salesforce Application
Page 38 and 39: Methods for Computer-Telephony Inte
Page 46 and 47: Chapter 6GlossaryA |B |C |D |E |F |
Page 48 and 49: GlossaryJNo Glossary items for this
Page 50 and 51: GlossarySOAP (Simple Object Access
Page 52 and 53: IndexIndexAAPI support 3Asynchronou

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