Open CTI Developer's Guide - Salesforce.com

Methods for Salesforce Application InteractionsetVisible()ArgumentsNameobjectIdrefreshFieldsrefreshRelatedListsrefreshFeedcallbackTypestringbooleanbooleanbooleanfunctionDescriptionThe record ID of the case object.Indicates that one or more fields on the case have changed.Indicates that one or more case-related lists have changed.Indicates that the case feed has changed.JavaScript method called upon completion of the method.Sample Code–JavaScriptRefresh CaseResponseThis method is asynchronous so it returns its response in an object in a callback method. The response object contains thefollowing fields:NameresultTypebooleanDescriptiontrue if the Case Feed page was successfully updated, false if it was not.setVisible()UsageShows or hides the SoftPhone in the Salesforce console. For more information, see “Salesforce Console Overview” in theSalesforce online help.Note: If this method is used in a Salesforce console where multi-monitor components is turned on, an error will bereturned. For more information, see “Turn on Multi-Monitor Components for a Salesforce Console” in the onlinehelp.Syntaxsforce.interaction.setVisible(value:boolean, (optional) callback:function)ArgumentsNamevaluecallbackTypebooleanfunctionDescriptionSet value to true to show the SoftPhone or set value to false to hide theSoftPhone.JavaScript method called upon completion of the method.30