7. Capability Maturity Model Integration (CMMI) - tud.ttu.ee

Enhance customer satisfaction• Meeting cost and schedule targets withhigh-quality products that are validatedagainst customer needs is a good formulafor customer satisfaction.• CMMI addresses all of these ingredientsthrough its emphasis on planning,monitoring, and measuring, and theimproved predictability that comes withmore capable processes.25Increase market share• Market share is a result of many factors, including qualityproducts and services, name identification, pricing, andimage.• Clearly, customer satisfaction is a central factor, and in amarketplace, having satisfied customers can becontagious.• Customers like to deal with suppliers who have areputation for meeting their commitments.• CMMI improves estimation and lowers process variabilityto enable better, more accurate bids that aredemonstrably achievable.• It also contributes to meeting essential quality goals.2613