Program Manual - Saint Louis University

D. Telephones
1. The receptionist will page you for incoming telephone calls and calls should
be answered as soon as possible.
2. Telephones in the secretarial or reception areas should not be used for
incoming or outgoing calls by the residents.
3. Residents are not allowed in the reception area at any time.
4. Each resident will be given an access code number to make toll calls to
patients. Long distance calls will be charged to the individual code number.
Calls other than to patients will be billed to the resident.
5. Telephone messages will be placed in your voice mailbox or transferred to
your voice mail. These must be checked at least twice a day and on
weekends in case of emergencies.
6. Personal phone calls should be kept to a minimum.
E. Residents are to use the typewriter in the hall outside the clinic. Turn off when
not in use.
F. All patient visits are to be recorded on the treatment record and signed by the
instructor.
G. No one, except for the patient, is allowed in the clinic area. Parents, siblings,
and friends should wait in the waiting room.
H. Patients moving or discontinuing treatment are to notify the Clinic Supervisor
immediately.
1. A written statement from the parent or guardian is necessary.
2. An equitable prorated refund will be determined.
3. Where appropriate, the resident will complete an AAO Orthodontic Transfer
Form (treatment in progress or retention) and a copy of patient records will
be forwarded to the receiving orthodontist.
4. Continuously missed appointments and any other problems related to patient
care must be reported to the clinic/program director in a written format
(front desk).
9