Postal Users' Guide (Kapiti) - New Zealand Post

Customs requirementsCustoms regulations and other border requirements vary from country to country andare outside our control. You are responsible for complying with Customs requirements,completing all Customs documentation and checking whether Customs duties or othercharges are payable on your item. Where possible, we will do our best to provide youwith information on these regulations and requirements, but we cannot guarantee theaccuracy of this information.The person receiving the items must pay all Customs duties, sales taxes and otherregulatory charges. If the receiver does not pay these charges, or the item isundeliverable, you may be responsible for paying these charges.Additional documentsAdditional documents (for example, certificate of origin, health certificate, Doctor’sprescription) may be required so that an item can be exported from New Zealand orenter another country. You are responsible for finding out what is required andincluding it with your item.Lodgement optionsNew Zealand Post street posting boxesPostShop letter slotsCountry specificrestrictions andrequirementsIndividual countries or their postal administrations may place additional restrictions onthe carriage or importation of items. You are responsible for checking whetherrestrictions apply to your item. Where possible, we have included information onrestrictions for individual countries on our website, www.nzpost.co.nz, but we cannotguarantee the accuracy of this information.Signature on deliveryYou can expect that items will receive a signature on delivery. Because we do notdirectly control all parts of the delivery chain, we cannot guarantee your item will alwaysreceive a signature on delivery or that we can retrieve it.Return of undeliverableitemsUndeliverable items will be returned to you at no additional cost.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high valueitems. Refer to section 3 of this Postal Users' Guide for full details.Compensation termsand conditionsFor full information about our Compensation terms and conditions for sendinginternationally, refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 12e (October 2013) Page 2 of 2