Postal Users' Guide (Kapiti) - New Zealand Post

Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresBusiness customers: items may also be lodged with your courier if you have a mailpick up service.Items should not be lodged in street posting boxes as barcode scanning (and thereforetracking) will not be performed.Items posted at a PostCentre will not receive barcode scanning (and therefore tracking).Country specificrestrictions andrequirementsIndividual countries may place additional restrictions on the carriage or import of items. Youare responsible for checking whether restrictions apply to your item. Where possible, we haveincluded information on restrictions for individual countries on our website, www.nzpost.co.nz,but we cannot guarantee the accuracy of this information.Required postageRequired postage is GST zero-rated. However, if you want to use stamps as the paymentmethod for your item, GST will be added to the required postage. The minimum chargeableweight for an International Express Courier parcel is 500g. Rolls and tubes are charged asparcels.Documents are charged at special fixed weight breaks up to 1kg. Merchandise items anddocuments weighing more than 1kg are charged in 10g increments.Postage determined by actual or volumetric weightUnless sending in International Express Courier packaging (plastic envelopes), which arecharged at actual weight, you will be charged the greater of:the actual weight of your item as determined by our scales (measured in 10gincrements); orthe volumetric weight of your item (measured in 10g increments).To calculate volumetric weight (kg), measure the item’s height (m) x length (m) x thickness (m)and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.Return ofundeliverable itemsUndeliverable items will be returned to you or destroyed according to the instructions you havegiven on the Consignment Note. If you want the item returned to you, you agree to pay us thefull cost of returning the item (this may be equal to, or more than, the original cost of sendingthe item). Refer to the Consignment Note for further details.PackagingPackaging of your item is your responsibility. International Express packaging (plasticenvelopes) is available for New Zealand Post Account customers only, and is free of charge.You may be liable to pay for damage to other senders' items or our or others’ equipment ifinadequate packaging of your item caused the damage, or if the contents were prohibitedunder our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricted itemsinclude (but are not limited to) dangerous, perishable, fragile and high value items. Refer tosection 3 of this Postal Users' Guide for full details.Compensation Termsand ConditionsFor full information about our Compensation terms and conditions for sending internationally,refer to section 2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of this PostalUsers’ Guide.PUG 13 (July 2013) Page 3 of 3