Postal Users' Guide (Kapiti) - New Zealand Post

To calculate volumetric weight (kg), measure the parcel's height (m) x length (m) xthickness (m) and multiply this by 200, e.g. (0.5m x 0.4m x 0.3m) x 200 = 12kg.TrackingThe tracking service monitors the delivery status of your item. The delivery status isavailable at www.nzpost.co.nz/tracking or by calling 0800 501 501.Lodgement requirementsAttach a Rural Delivery ticket to your parcel if you are sending it to a registeredRural Delivery address.Payment optionsPrepaid ticketsPay To Post labelsStamps, Manifest and Digital Postal Meters (DPMs) cannot be used, as a barcode isrequired for tracking purposes.Prepaid bags are not available for this service.We reserve the right to charge you the correct price if we find the correct payment hasnot been made. An administration fee may be charged in addition to the deficientpostage.Lodgement optionsOver the counter at PostShops and selected New Zealand Post retail outletsNew Zealand Post Mail Service CentresNew Zealand Post Business Mail CentresItems should not be lodged:in street posting boxes, orwith your courier if you have a mail pickup service (business customers), orin rural mailboxes for pickupas barcode scanning (and therefore tracking) will not be performed.Items posted at a PostCentre will not receive an acceptance scan.PackagingPackaging of your item is your responsibility. You may be liable to pay for damage toother senders’ items or our equipment if inadequate packaging of your item caused thedamage, or if the contents were prohibited under our terms and conditions.Prohibited andRestricted itemsSpecial conditions apply to Prohibited and Restricted items. Prohibited and Restricteditems include (but are not limited to) dangerous, perishable, fragile and high value items.Refer to section 2 of this Postal Users' Guide for full details.Compensation terms andconditionsServiceParcelPost TrackedZonalCompensation limit (NZ$)The maximum compensation payable for loss ordamage is NZ$250** This limit is subject to a number of important limitations and exclusions, in particular inrelation to Prohibited and Restricted items. For further information about ourCompensation terms and conditions and Prohibited and Restricted items, refer to section2 of this Postal Users' Guide.Other terms andconditionsAdditional terms and conditions apply; refer to the Public Contract and section 1 of thisPostal Users’ Guide.PUG 9d (October 2013) Page 2 of 2