JMC State_USAID Consolidation Roadmap - ICASS

maintenance section was divided into a short-term-leased team and agovernment-owned team; and so forth.c. IDENTIFY BEST PRACTICES: Consolidation of administrativeservices should not be viewed as simply “signing up for ICASS”.Instead, consolidation affords Post s an opportunity for to retool andimprove their service delivery methods, incorporate the best practices ofboth organizations and improve service delivery to all ICASS customersat Post. Through process mapping and the use of Service TransitionTables the working groups can identify current best practices of the twoagencies and select them for use in the consolidated organization.d. REVIEW AND REDRAFT SERVICE STANDARDS: Both theUniform Service Standards and post-specific ICASS and USAIDservice standards must be reviewed by the working group. In the caseswhere a Uniform Service Standard exists, the working group shouldensure the new consolidated organization is structured to meet theminimum standard. In cases where no Uniform Service Standard exists,the working group should review the current ICASS and USAID servicestandards for post, which may be similar, to ensure that futurerequirements are met. Once the working group has completed its work,the revised standards should be approved by the local ICASS Council.e. COMMUNICATE WITH CUSTOMERS: Town hall meetings shouldbe held with customers prior to consolidation and throughout theprocess as needed, to introduce the concepts and goals of consolidationand to allow customers to ask questions and hear how the delivery ofservices might be affected. Such communication is vital to the successof any consolidation effort and cannot be overemphasized. Town hallmeetings or similar communication efforts will also allow new serviceproviders to introduce themselves and their new procedures, forms,computer screens, etc., and will enhance customer relations.Additionally, posts may wish to consider use of the CLO newsletterarticles, video presentations, slide shows and other types of media toacquaint customers with new procedures and minimize rumors.f. WRITE THE CONSOLDATION PLAN: Sample plans are available onthe JMC website and as Appendix C below. Posts may find servicedefinitions, budget guidance and a wealth of other information on theJMC web site at http://www.jmc.gov/. Unlike at Tier One and Twoposts, Tier Three Posts do not have to submit consolidation plans toWashington. Instead each Tier Three Post has been asked to developits own plan, according to its own needs. Tier Three posts do not haveto share their written plans outside of the mission.Consolidation Roadmap - 8 - www.jmc.gov