New Bedford 2020 - VHB.com

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A City Master Plan New Bedford 2020City Services and ResourcesGoal and Objectives Responsible Party Timeframe Notes1. Establish measurable methods for delivery of public services that improve efficiency, cost-effectiveness, andsustainabilitya. Conduct an audit of all services provided that createmeasurable standards for effectiveness, andrecommends methods to improve public service andfacility care based on industry best practicesMayor, City Council Short-term Study should be conducted by aconsultancy w/ experience of suchwork for similar sized citiesb. Create a comprehensive capital improvements plan thatfocuses on improving energy efficiency and sustainablebuilding operationsc. Expand recycling operations to include all municipalbuildings and schools—consider the use of singlestream recycling in which all recyclable material can beco-mingled at the point of collectiond. Reduce energy consumption per square foot inmunicipal buildings with corresponding emissionsreduction, such as the installation of roof top solarpanels where appropriatee. Reduce the annual total gallons of gasoline and dieselfuel used by the municipal fleet and incorporate hybridelectricvehiclesf. Replace all oil heat within municipal buildings witheither natural gas or clean technologies; utilize cleantechnologies for other energy requirements (i.e.,electricity)Mayor, DPF,Planning OfficeDPFDPFDPFDPFMid-termShort-termOngoingOngoingLong-term2. Create and maintain a long-term vision for each City department in its planning, budgeting, and operations with strongcollaboration across departmentsa. Develop a strategic plan for service delivery thatestablishes a minimum, standard, and enhanced levelof service based on established and projected needsMayor Short-term Plan should be developed by aconsultancy w/ experience of suchwork for similar sized citiesb. Develop best practices for each department to ensureoptimal performanceMayorShort-termc. Explore the possibility of adopting a zero-basedbudgeting program for all departmentsMayor, City Council,Auditor, TreasurerMid-termSeek out best practice modelsboth in and out of stated. Conduct an audit of all public safety buildings to ensurethat the current facilities will meet existing and futureneeds that conform to applicable public safetystandardsDPF, Planning Office,Police, Fire, EMSMid-terme. Assess inter-departmental alignment of resources andresponsibilities, and, where needed, redistribute thosebased on maximizing efficiency, effectiveness, andqualityMayorOngoing3. Generate a positive, practical, consistent message of sustainability through education, empowerment, and example setby the City as outlined in the 2009 Sustaining New Bedford reporta. Review service delivery and maintenance operations toidentify where sustainability and energy efficiency can beenhancedDPF, Planning OfficeMid-termWork Plan13-20
A City Master Plan New Bedford 2020City Services and ResourcesGoal and Objectives Responsible Party Timeframe Notesb. Lead by example in municipal facilities and operationsby fostering partnerships, communication, andsustainability principles through its investments andinitiatives. (i.e., future capital projects can serve asmodels for making cost-effective, sustainable planningand building practices part of project design, planning,construction, and operations)c. Work with the Sustainability Task Force to makesustainability initiatives and practices part of standardprocedures through actions, such as includingrenewable energy or materials usage goal andefficiency standards in Requests for Proposals, bidinvitations, and contract specificationsd. Strengthen and support local job creation through Cityled activities, such as green jobs training and greeneconomy initiativese. Assess inter-departmental alignment of resources andresponsibilities, and, where needed, redistribute thosebased on maximizing efficiency, effectiveness, andqualityMayor, All CitydepartmentsMayor, PurchasingDept.NBEDCMayorOngoingShort-termShort-termOngoing4. Build an effective communication strategy across departments to enhance public participation, availability ofinformation, quality of public services, and efficiencya. Utilize the City website to communicate to the publicabout important facilities and services issuesb. Provide useful information in multi-lingual format,including on the City website, to reach out to non-Englishspeaking populationsc. Explore opportunities to improve daily communicationand customer service for all departmentsMayor, MISMISMayor, MIS, PlanningOfficeMid-termMid-termOngoingWork Plan13-21
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