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Tenaga Nasional Berhad 112 Annual Report 2009operations reviewCorporate services (Cont’d.)Divisional Goals/ObjectivesCSD will continue to provide cost effectiveservices to its internal and external customers, inline with TNB vision and mission and its 20years Strategic Plan and in support of theCompany towards achieving “Service Excellenceby 2010” objective. Apart from supporting TNB’sstrategic plan, CSD’s core operational focus andobjectives is to give assurance and confidence toTNB stakeholders on the security and safety ofits assets/installations from any threat andintrusion towards ensuring uninterrupted powersupply. The Division is also committed tocontribute effectively to the business goals andgrowth of TNB through value creation, efficiencyimprovement and adoption of best practices.Operational SummaryCSD provides crucial support by ensuring that allTNB installations/assets are secured and safelyguarded, in particular those assets which havebeen gazetted as National Critical Infrastructure.Thus, the Security Services and IntelligenceDepartment (SSID) is entrusted, not only toprotect TNB’s assets but also national assetsfrom any threat and intrusion. The Departmenthas been proactive by undertaking strictcompliance and conformance measures, adoptingand implementing necessary legislation andeffectively sharing information at bilateral,regional and multilateral levels.SSID consists of four units, namely Operation,Planning & Crisis Management, Investigation &Intelligence and Support Services. Total staffstrength stood at 961 comprising 33 executivesand 928 non-executives. With the limitedresources, SSID has been mandated to providesecurity protection to thousands of TNBinstallations across the country. Besides securitycoverage, SSID personnel under the Investigation& Intelligence Unit are also entrusted to investigatecriminal related cases involving TNB assets.Apart from securing TNB’s sensitive industrialundertakings such as power installations,transmission power lines, critical substations andother installations, SSID has recently assistedSMOD in cases of electricity power theft. Inaddition the Department has increasingly beencalled upon to perform important duties beyondits charter.To enable SSID personnel to perform and delivertheir tasks effectively and efficiently, continuoustraining and development programmes have beenput in place throughout the year to enhance theirknowledge and improve their skills andcompetencies in security and related field.The role of safeguarding national and TNB assetsagainst sabotage, subversion and espionage byundesirable elements is very important andcritical. These issues have been discussed notonly internally in TNB but also with other relevantbodies/agencies. In this regard, SSID alwayswork closely with enforcement agencies toensure an orderly, effective and comprehensiveapproach to these challenges.With the advent of fast changing technology andthe diversity of security options, SSID today is onthe verge of a catalytic change in its profile, achange that promises to transform its imagefrom a primarily industrial security services to amulti-faceted specialist security agency on theforefront of the national security scenario.The Property Services Department’s (PSD)core operational focus is to support the Divisionin realising TNB’s vision and mission througheffective Property Management services.The department has six units under its jurisdictionnamely property planning and development, landprocurement, project management, propertymanagement and property maintenance. Itsobjective is to enhance TNB’s asset value throughexcellent property development, managementand maintenance.To achieve this, PSD looks forward maximisingthe utilisation of TNB’s assets and to generaterevenues from idle TNB assets. In addition, it hasalso implemented several initiatives to supportthe SE 10/10 vision. These include Energy SavingInitiative in line with Ops-Trim X objective,establishment of schedule rates for maintenanceworks, establishment of panel consultants andvaluers, formulation of Asset Policy to addressmanagement of assets within TNB, application ofNIOSH-TNB Safety Passport for all contractors,etc.PSD strives to maintain, improve and enhancethe reliability, quality and timeliness of servicesrendered to its customers.The Logistics Services Department (LSD)consists of three (3) operational units, namelyFreight Management, Fleet Management andGenerator Set Services. As a one stop logisticsservice provider and an integrated centre thatsupports the core business divisions and othersubsidiaries, LSD’s role is to ensure that logisticsrequirements for TNB as a whole, are managedand handled professionally in cost-effective,timely and safe manner.LSD also plays a vital role in ensuring TNBlogistics requirements are fulfilled to meet itscustomer needs and increases their satisfactionlevel. To this end, various initiatives have beenimplemented among which are review panelworkshops and panel transporters performancesfor the four regions, appointment of new panelworkshops, review schedule rate for inlandtransportation, centralisation of TNB vehicle dataand completion of physical audit of vehicles, rollout and establishment of Integrated FleetManagement System (IFMS) or PERFEKTO systemfor management of all TNB vehicles, increasedthe number of certified engine drivers, andincreased value creation and savings throughdaily operations of freight management, fleetmanagement and gen set services.
Tenaga Nasional Berhad 113 Annual Report 2009The Property Services Department (PSD) isresponsible for the management and monitoringof TNB office buildings, stores and renovationworks. For FY2008/2009, the Division hassuccessfully implemented 25 projects with90 percent completed according to schedule.With the increase in the demand for Mobile GenSet services, two units of 800 kw (1000 kva)Mobile Gen Set will be purchased to meet therequirements. Apart from the gen set, theLogistics Services Department (LSD) has alsopurchased several vehicles and mobile loadbanks to support its operations.To provide its personnel with a better networkcoverage, LSD has installed WAN and LAN forgen set bases at Muadzam Shah, Gong Badakand Chain Ferry.The Support Services Department (SSD)consists of three departments namely HumanResource & Administration, Planning andPerformance, and Finance, each with its distinctrole to provide different services to differentcategories of customers with varied expectationand requirements.Human Resource and Administration (HRA) playsa major role in staff recruitment for CSD. Inaddition, it also monitors staff training anddevelopment by well structured programmesaimed at enhancing knowledge, skills andcompetencies needed for their respective fieldsof specialisation. HRA also supports the Group inprinting services, e-archiving and the managementof mail and telephony, and canteen services atthe Head Office Complex.The Planning and Performance (P&P) plans theKPIs for the Division, monitors performances,coordinate BPA and reporting. It also providesQuality management, PSI, Risk managementservices and Strategic management.The Division’s Finance Department focuses onbudget planning, monitoring of OPEX and CAPEX,asset tagging, budget control and related financialmanagement.Major ProjectsThe implementation of Integrated SecurityManagement System (ISMS) has been entrustedto SSID with an annual budget allocation ofRM10 million. ISMS combine different securitysolutions into a single Control System tosafeguard the security and safety of TNB assetsfrom threats and intrusions.While various components had been completedsuccessfully under the ISMS, many more projectsare in the pipeline for implementation. Theseincluded physical deterrent projects like enhancingsecurity fencing and lighting, detection systemthrough the installations of CCTV and scanners,and establishment of patrol and response teams.More vehicles are purchased to support theseteams.Operational ImprovementsTo ensure constant improvement in its dailyoperation, various programmes have been initiatedfor implementation in CSD. These include amongothers the adoption of Human Resource Policyand formulation of Human Resource Plan i.e.redeployment of security personnel, manninglevel process, outsourcing of mail services,centralisation of finance function, training plan,safety & health and career development.In addition, several initiatives had also beentaken to improve the efficiency daily operationsof the departments. These include monitoring themonthly KPI reports and Biannual RiskManagement Review, evaluating the adequacy ofthe process audit, monitoring the compliance ofService Level Agreement and analysing customerfeedback and establishment of Strategic SupplierRelation Management Framework. The Divisionhad also implemented staff award and recognitionprogrammes, empowered all HODs on operationalmatters and conducted educational and trainingprogrammes to enhance quality and held dialoguesession to serve as feedback mechanism withsuppliers. Benchmarking exercises were alsoconducted to assess current position and forefficiency improvement as well as adoption ofbest practices.
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years of nation building
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Lighting up LivesThis year’s cove
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