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Tenaga Nasional Berhad 186 Annual Report 2009other services –productivity and quality managementThe Productivity and Quality ManagementDepartment (PQM) has been given theresponsibility of facilitating the Company’s drivetowards excellence, through quality and othertransformation initiatives. The PQM is made up oftwo main units namely: TransformationManagement Unit (TMU) and Quality ManagementUnit (QMU).In the SE10/10 Strategic Programme, PQMfacilitates and monitors the successfulimplementation of twenty-two Key Initiatives bythe various Divisions. Monitoring is done via theInitiative Tracking System (ITS). Annual SE10/10review sessions are also held with theManagement. The latest session was held inOctober 2009.PQM is also entrusted to coordinate variouscorporate-wide Quality Management programmes.These include the President’s Quality Award(AKP), participative management programmes likeICC, 5S, QCFT and various other Quality Assuranceinitiatives.PQM serves as the secretariat for the AKPbiennial assessment cycle. A large body ofassessors were selected and trained to assessthe 62 Business Units in TNB. In addition, PQMalso supports relevant Business Units in need ofbreakthrough quality performance improvementwith the right training and consultancy.The end result can be seen in the significantlyimproved AKP scores of the various BusinessUnits in TNB. Many have either breached or areclose to the 800 mark, the threshold for QualityExcellence.For many years TNB has sustained an excellentimage in the field of Innovation and CreativeCircle (ICC) with many TNB teams achievingprestigious awards at national and internationallevels. PQM supports this program by its trainingand facilitation services for the various BusinessUnits. Currently, 680 ICC teams, involving 5400staff, are actively involved in the ICC programme.The Process Standardisation & Improvement (PSI)is a major backbone that propels TNB towardsBusiness Excellence. The whole company is nowISO 9001-certified. TNB Corporate has successfullyobtained ISO 9001:2008 re-certification in March2009.PQM is currently aggressively driving the 5Sprogramme corporate-wide. The ultimate aim isto have all Business Units 5S-certified by 2010.Above and beyond these initiatives, PQM isentrusted to implement Special Change Projectsas directed by the President/CEO and TNBManagement.More recently, PQM is mandated to ‘export’ itsexpertise via consultancy services beyond TNB.
Tenaga Nasional Berhad 187 Annual Report 2009occupational safety and health reportIntroductionOccupational Safety and Health (OSH) is rarelyquestioned if an organisation is operating safelywithout any accident. However, should one occur,the incident may invite negative reporting thatcould tarnish the image of the organisation. As apreventive measure against the probability ofaccidents happening, TNB has been prudent inensuring that laws relating to OSH are diligentlyadhered to.ACCIDENT RATE/1000 EMPLOYEE4.00 3.963.563.002.202.001.922.522.68 2.681.80Accident statisticsDuring the year under review, one fatal accidenttook place despite concerted efforts by all partiesto ensure an accident free year. However TNB’soverall Accident Rate continued to decline to 2:08from 2.68 per 1000 employees in previous years.1.000.00FY01/02 FY02/03 FY03/04 FY04/05 FY05/06 FY06/07 FY07/08 FY08/09FINANCIAL YEARFY08/09FY07/08FY06/07FY05/06FY04/05FY03/04OSH ManagementThe “Safety Excellence Management System” (SEMS) introduced since1993 had heightened awareness and raised the management ofoccupational safety and health in TNB to a higher level. It was firstintroduced in the Generation Division, but today the system has beenadopted by all divisions and subsidiaries in the Group. SEMS issubjected to annual review to ensure progress in line with the currentperformance and best practices. It is also benchmarked against therequirements of OHSAS 18001:2007 and MS 1722 in order to gainexternal and international recognition.The increase in employee safety and health performance is shown inthe level of achievement in all stations under Generation Division,where almost all power stations have obtained 5-Star certification inSEMS Audit. Most 5-Star Stations are OSHAS 18001:2007 or MS 1722certified. Other Divisions are striving to achieve this standard.0 10 20 30 40 50No. of Stations AuditedFinancial Year0 STAR 1 STAR 2 STAR 3 STAR 4 STAR 5 STARThe success of OSH performance through SEMS has inspired a menteecompany, Konsortium ABASS Sdn. Bhd. to adopt this system. SEMSwas introduced to the company through the Mentor-Mentee Programme,organised by the Department of Occupational Safety and Health(DOSH). Although the programme duration has expired, TNB continuedto be invited to conduct annual audit on its installations. The companyhad attained the 5-Star achievement recognition for the audit conductedthis year.
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