Centre Assessment Guidance for CMI Level 3 Diploma in ...

Level 3 Diploma in Commissioning, Procurement and Contracting Centre Assessment GuidanceTitle:Promote communication in health, social care or children’s and youngpeople’s settingsLevel: 3 Unit Number: SHC31 QCA UnitNumber:J/601/1434Credit value: 3 Guided LearningHours10Learning outcomesAssessment criteriaThe learner will:1. Understand why effectivecommunication is important in the worksetting2. Be able to meet the communication andlanguage needs, wishes and preferencesof individualsThe learner can:1.1 Identify the different reasons peoplecommunicate1.2 Explain how communication affectsrelationships in the work setting2.1 Demonstrate how to establish thecommunication and language needs, wishesand preferences of individuals2.2 Describe the factors to consider whenpromoting effective communication2.3 Demonstrate a range of communicationmethods and styles to meet individual needs2.4 Demonstrate how to respond to anindividual’s reactions when communicating3. Be able to overcome barriers tocommunication3.1 Explain how people from differentbackgrounds may use and/or interpretcommunication methods in different ways3.2 Identify barriers to effective communication3.3 Demonstrate ways to overcome barriers tocommunication3.4 Demonstrate strategies that can be used toclarify misunderstandings3.5 Explain how to access extra support orservices to enable individuals to communicateeffectively4. Be able to apply principles and practicesrelating to confidentiality4.1 Explain the meaning of the termconfidentiality4.2 Demonstrate ways to maintainconfidentiality in day to day communication4.3 Describe the potential tension betweenmaintaining an individual’s confidentiality anddisclosing concernsVersion 1 – Feb 11 Page 12 of 73