Centre Assessment Guidance for CMI Level 3 Diploma in ...

Level 3 Diploma in Commissioning, Procurement and Contracting Centre Assessment GuidanceTitle:Address issues and conflicts in commissioning and contracting for careservicesLevel: 3 Unit Number: CPCCS34QCA UnitNumber:M/602/6199Credit value: 3 Guided LearningHours25Learning outcomesAssessment criteriaThe learner will:1. Understand principles of conflictresolution in the context of commissioningand contracting for care servicesThe learner can:1.1 Explain how trust and goodwill enablepeople to work together to identify conflicts anddisputes1.2 Describe knowledge, skills and attitudesthat support conflict resolution in the context ofcommissioning and contracting for careservices1.3 Describe techniques likely to enableconflicts to be resolved1.4 Compare approaches for findingalternatives to negotiated agreement2. Be able to identify the basis of an issueor conflict2.1 Support people to share openly their viewsabout the basis for an issue or conflict2.2 Support people to understand factors thatmay lead to differing positions on an issue2.3 Confirm shared understanding of the basisfor an issue or conflict3. Be able to facilitate discussion of issuesand conflicts3.1 Gain agreement on ground rules foreffective discussion about the issue or conflict3.2 Establish a process based on the principlesof ‘no blame’ and learning from each other3.3 Ensure that all parties express their viewsand listen to the views of others3.4 Demonstrate techniques for resolvingconflicts that may arise during the discussion4. Be able to support people to reach aresolution over conflicts and disputes4.1 Summarise arguments so as to highlightpossible areas for compromise4.2 Encourage discussion of proposedresolutions4.3 Confirm shared understanding ofagreements4.4 Record agreements and risks that may beVersion 1 – Feb 11 Page 18 of 73