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6Corporate social responsibilitySite certificationIn 2010, Antalis was the first and only distributor on its marketto have set up a multi-site system of FSC and PEFC certificationto guarantee its customers traceability (chain of custody) atevery stage of the production and distribution process, regardlessof the country.This system has enabled Antalis to standardise the informationto be audited for transparency purposes. The audits cover aspectsrelating both to the supply chain (labelling, separate product storage,delivery) and information systems (product listing, productcategories), as well as marketing and sales issues (use of logos,training, etc.).By applying identical standards, every country in which Antalisis based must meet the same strict environmental requirements.In 2012, the certification programme was extended to the twoenvelope production plants in Belgium and Spain, as well asAntalis’ Russian operations. This multi-site certification drive nowcovers all European entities except Poland, who will join in 2013.Other countries in Asia are also part of the programme, such asAntalis’ entities in China, Singapore, Thailand and Hong Kong.6.13 - Certification of Arjowiggins Graphic and Antalis sites (%) (1)ISO 9001 ISO 14001 OHSAS 18001 FSC PEFCArjowiggins 19/22 20/22 12/22 8/22(%) 86% 91% 55% 36%Antalis 49/108 28/108 5/108 100/108 88/108(%) 45% 26% 5% 93% 81%(1) Data calculated based on a scope of 108 distribution centres for Antalis and 22 plants for Arjowiggins.Fair operating practicesEthics and good business practices are an integral part of Sequana’score values. However, the Group reaffirms and improves procedureseach year to ensure that it acts in compliance with the lawsin force in the countries in which it operates and that the values itupholds are respected.Sequana is responsible for ensuring that rules of business conduct– particularly regarding corruption and unfair competition – arerespected, implemented and monitored in more than 45 countriesaround the globe in which it is present via its different entities.Sequana also makes sure that relations between its different entitiesand public bodies, other companies, suppliers, subcontractors,customers and competitors are managed in a fair and responsiblemanner, to prevent the possibility of corruption or illegal practice.To minimise the risks associated with unfair practices, Sequanahas developed a training programme based on the Group’s code ofgood conduct, which was recast in 2012. This new code of goodconduct was rolled out to all employees at the start of 2013. Atraining programme has also been specifically designed for Groupemployees whose job requires regular contact with people outsideSequana. The training and risk prevention initiatives launched in2012 on the basis of management-level meetings were accompaniedby random controls in certain entities across the globe, due tobe repeated in 2013.Consumer issuesThe responsibility of Sequana and its subsidiaries Arjowiggins andAntalis towards consumers chiefly concerns health and safety andresponsible consumption issues, along with education and awarenessinitiatives. Sequana is responsible both towards its businessto-businessclients and to the end customers for its products.Although the manufacturing processes used have an environmentalimpact and are taken into account when defining the Group’s overallstrategy, the nature of the products sold present minimal dangerfor the health and safety of customers. However, the REACHregulation (Registration, Evaluation, Authorisation and Restrictionof Chemical substances) issued by the European Union in 2007requires industrial and commercial companies to prove that theirproducts or manufacturing processes are free of any harmful chemicalsubstances. Arjowiggins has set up a common procedure for allof its plants guaranteeing compliance with REACH and providingassurance that the regulation is respected upstream of the supplychain. This procedure is designed to standardise and expand theinformation required from suppliers. It provides each plant with arigorous method of verification, offering clients the strictest guaranteesthat no hazardous chemical substances as defined by REACHhave been used in the manufacturing process.210 | Sequana | 2012 Document de référence (English version)