TACTICAL REVITALIZATION PLAN FOR DOWNTOWN ALBANY NY

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Team Profile, Qualifications, and Experience NBBJ: REV Studio Profile Implementation Management Transition Services and Change Management What are Transition Services and Change Management? Transition Management employs a range of tools to track and address human resource, operational, and facility related issues that inform and guide pre-move through post-move activities. The life-critical nature of a healthcare facility demands that a comprehensive and organized transition plan be designed, managed and executed in order to ensure seamless “Go Live” operations and a successful occupancy. Change management is a deliberate process that helps organizations succeed in making positive change. A good program builds a system in which people get the support they need so they are ready and able to embrace the new ways of doing business. What is the value of Transition Services and Change Management? • Readiness, safety, increased efficiency and uninterrupted patient care delivery • Staff retention throughout a transition • Staff empowerment leading to individual and group satisfaction • Mitigating risk misalignment between elements of a new framework and people • Sustainability of change, and influencing and supporting good design • Protects investment across the business, people and the built environment
Section 3 NBBJ: REV Studio Profile Tools & Methods • Research • Team organization • Readiness assessment • Budget development • Project scheduling • Facilitation • Portal development • Patient/physical move plan • Systems integration plan • Communications plan • Training/orientation plan • Policy development • Protocol development • Process change analysis/ • management • Pre/post occupancy evaluation • User guides/playbooks • Equipment planning • Equipment procurement • Equipment Installation • Licensing & registration • Decommissioning • Live simulations Learning Post-occupancy Evaluation and Teaching What is Post-Occupancy Evaluation and Teaching? Post Occupancy Evaluation (POE) is a management tool tailor-made to evaluate the building performance and assess the effectiveness of the building facilities and services systems after tenant occupancy. POE also helps to facilitate a smooth handover of the building facilities to the end users and maintenance parties and allows them to have a better understanding on the design intent and operational conditions of the building facilities. Why are Post Occupancy Evaluation and Teaching valuable? • Continuous stakeholder engagement. • Affirmation that building facilities are functioning as the original design intent and comprehensively utilized to fulfill client’s needs. • Fine tuning of systems to meet users’ operational needs. • Teaching teams through doing to ensure understanding of people, process, technology and space in a new setting. • Sustainability review to identify means to enhance energy efficiency and conservation as well as to recommend good energy saving housekeeping practice. Tools & Methods • Research • Organization design definition • Population/demographic analysis and forecasting • Service area analysis • Market/competitive analysis • Departmental workload analysis • Functional need analysis • Financial analysis • Concept evaluation • Construction cost estimating & escalation • Feasibility studies • Data visualization/reporting
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TACTICAL REVITALIZATION PLAN FOR DOWNTOWN ALBANY NY

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