Sunnybrook Leadership Institute 2016 - 2019 Catalogue
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HEALTH LITERACY: APPLYING UNIVERSAL<br />
PRECAUTIONS TO TEACHING PATIENTS<br />
AND FAMILIES<br />
Related Workshops:<br />
• Health Literacy: An Introduction<br />
• Health Literacy: Teach Back<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
This workshop is for staff involved in selecting, teaching or developing education for patients and families. It will provide an<br />
overview of health literacy and the best practices in patient education to lessen the effects of low health literacy. You will<br />
have an opportunity to engage in a series of discussions and hands-on activities that will provide experience with practical<br />
strategies for improving patient and family teaching.<br />
HEALTH LITERACY: TEACH BACK<br />
Related Workshop:<br />
• Health Literacy: An Introduction<br />
Duration: 2 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
For: All Staff<br />
Pre-requisite:<br />
Health Literacy: Applying the<br />
Universal Precautions to Teaching<br />
Patients and Families<br />
Description<br />
Teach Back is a method that will help you, as a healthcare provider, ensure the information you are teaching is explained<br />
clearly, is understood, and can be applied by the patient or family. Teach Back is an evidence-based health literacy intervention<br />
that promotes quality, patient safety and adherence to the teaching delivered. This workshop will provide you with an<br />
overview of the Teach Back method, an awareness of the competencies needed for an effective teach back, and practical<br />
ways to apply this method in the hospital setting. The Teach Back method will be practiced using typical teaching scenarios.<br />
HOW TO GIVE AND RESPOND TO<br />
FEEDBACK<br />
Related Workshop:<br />
• Crucial Conversations<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Feedback is about recognizing accomplishments and improving performance. Both happen through meaningful<br />
appreciative comments as well as raising concerns with clarity and respect. Equally important is how to respond to<br />
feedback in a thoughtful manner regardless of the skill of the person giving it. This workshop will provide strategies to help<br />
you communicate feedback respectfully and how to clarify what you are hearing, if needed, when receiving it from others.<br />
You will also learn how to write actionable comments for a performance review when you are selected as a multi-rater for a<br />
peer or a manager.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff<br />
17
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