Sunnybrook Leadership Institute 2016 - 2019 Catalogue

PATIENT ADMINISTRATIVE ASSOCIATE (PAA) EDUCATION
Duration: Up to 23 hours over 6 months
For: New Patient Administrative Associates (PAAs), or
current PAAs.
The purpose of this PAA training series is to provide employees who are new to this position with the knowledge of all
administrative systems needed to be successful in this role. Training is provided online, in classrooms and in the Information
Services labs at the Bayview campus by subject matter experts. The eleven modules can be taken in any order and must be
completed in a six-month period. This opportunity is also available to current PAAs who wish to brush up on their knowledge.
To register for this program, managers must email organizational.development@sunnybrook.ca indicating the employee’s
name, the training modules and the month the employee will start attending. OD&L will send program confirmation to the
manager and employee along with specific registration instructions.
Training:
Online
• Bed Management System (BMS): Learn about the Bed Management System-BMS used within Sunnybrook.
• Care Visibility: Explore how to update the Care Visibility display.
• Contracts and Collective Agreements: Identify the working knowledge of basic legislation and collective
agreement principles.
• Privacy: Understand patient privacy and confidentiality at Sunnybrook and learn how to protect patients’ personal
health information.
• Payroll: Identify the basic elements of Payroll, such as time correction completion, pay codes, deadlines and pay queries.
Classroom
• Health Data Resources (HDR): Learn how to enter patients’ medical records into a database so that they are
accurate, up-to-date and accessible at all times.
• SRM e-Requisitioning: Discover how to submit and manage your shopping cart orders through Plexxus E-Req.
• Staff Scheduling (ESP): Learn how to schedule and pay your employees properly using the ESP Staff Scheduling
program.
Other Workshops
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