Sunnybrook Leadership Institute 2016 - 2019 Catalogue

PATIENT SERVICE PARTNER (PSP) TRAINING
Duration: Up to 15 hours over 6 months
The purpose of the PSP training series is to provide employees with the practical experience, knowledge and skills needed
to be successful in this role. Training is provided online and in classroom at the Bayview site—can be taken in any order and
must be completed within a six-month period. This opportunity is also available to current PSPs who wish to refresh their
knowledge.
To register for this training, managers must email organizational.development@sunnybrook.ca indicating the employee’s
name, the training modules and the month the employee will start attending. Organizational Development & Leadership will
send program confirmation to the manager and employee along with specific registration instructions.
This program consists of two certificates:
Certificate A: Designed for the new PSP who has not completed Certificate B or it has expired.
Certificate B: Designed for the non-PSP employee and expires after one year.
Certificate A
Online
Oxygen - Explore how to safely work with an oxygen
cylinder.
Physiotherapy - Safe Patient Handling: Learn how to
make patient repositioning and transferring tasks safer,
easier and less tiring.
Violence Prevention - Understand Workplace Violence
Prevention at Sunnybrook.
WHMIS - Describe responsibility to prevent accidental
and long-term exposure to the harmful effects of
hazardous
Classroom
Environmental Services - Learn about bed making,
cleaning, waste segregation and responsibilities are
addressed in the ES class.
Food Services - Learn about Food Services processes;
quality assurance, customer service and equipment.
Infection Prevention & Control - Identify how to clean,
disinfect and sterilize reusable medical equipment/
devices to prevent the transmission of infection to health
care providers and patients.
Certificate B
Online
Oxygen - Explore how to safely work with an oxygen
cylinder.
Violence Prevention - Understand Workplace Violence
Prevention at Sunnybrook.
WHMIS - Describe responsibility to prevent accidental and
long-term exposure to the harmful effects of hazardous.
Classroom
Environmental Services - Learn about bed making, cleaning,
waste segregation and responsibilities are addressed in the
ES class.
Food Services - Learn about Food Services processes;
quality assurance, customer service and equipment.
Infection Prevention & Control - Identify how to clean,
disinfect and sterilize reusable medical equipment/devices
to prevent the transmission of infection to health care
providers and patients.
Physiotherapy - Acquire the knowledge and practical
handling skills to be able to assist with patient
repositioning and transfers safely and effectively from
both a patient and staff perspective.
Note: For non-PSPs who are hired within one year, you must complete Physiotherapy-Safe Patient Handling and
Physiotherapy.
PAA Recognition: Upon completion of program, PSPs must contact Organizational Development & Leadership at
organizational.development@sunnybrook.ca to receive their Patient Service Partner Training Certificate.
Other Workshops
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