Canon imageCLASS D530 - imageCLASS D530 Basic Operation Guide

Resolve a Problem
Follow the procedures below to resolve your problem.
WARNING
If the machine makes strange noises or emits
smoke or odors:
Turn OFF the power immediately, disconnect the
power cord, and contact the Canon Customer Care
Center. Do not attempt to disassemble or repair the
machine yourself.
Verify that the Error indicator is not
on or blinking.
• Make sure that paper is loaded properly
(→p.19).
• Remove any jammed paper (→p.60).
• Turn OFF the power, wait for more than
10 seconds, and then turn it ON again.
IMPORTANT
If you attempt to repair the machine by
yourself, it may void the limited warranty.
1 Verify that the cables are connected
properly and that the power is
switched ON (See the Starter Guide.)
Verify that no message appears on
the display.
• If a message appears, resolve the problem
(→p.65).
If you cannot solve the problem
2 Verify that the machine is not in
Sleep mode (→ p.24).
• If the [Energy Saver] key blinks, press it to
exit the Sleep mode.
See [Troubleshooting] in the e-Manual
or the Q&A from the support page of the
official Canon Web site.
If you cannot solve the problem
Contact your local authorized Canon dealer
or the Canon help line for assistance.
Press [Status Monitor/Cancel] to
check the status of the machine.
• If there are jobs in process, wait until the jobs
are finished.
Please have the following information ready when you
contact Canon.
• Product name
• Serial number
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the
results
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