Diversity

Commercial Feature
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the high level of service and support
we deliver and this is backed up by
survey results, where we regularly
achieve a 96% overall satisfaction
rate or better, with many of our team
members receiving 10 out of 10 for
their dedication and hard work.
5. What type of clients can
use your service?
From start-ups to global operations,
our customers span multiple industry
sectors and business sizes. They can
also be found in various countries
around the world. Popular industries
include manufacturing, retail,
financial services, healthcare, public
sector, hospitality, pharmaceuticals
and services.
6. And how does the pricing
structure work?
The Softworks system is modular,
which allows customers to pick
and choose the solutions they
want rather than being forced into
purchasing solutions they don’t
need. As our clients span multiple
industries and company sizes, we
offer a flexible approach in terms of
solution purchase and user licences.
Some of our clients may only
require, for legislative compliance,
an automated way to track holidays
and hours worked, while others
may require sophisticated time and
attendance and eRostering systems
to run a multinational operation.
7. You have some impressive clients.
Why do they choose you?
When you invest in a solution from
Softworks, you are guaranteed
to get cutting-edge technology, a
measurable return on investment
and exceptional customer service.
Our reputation and track record
drive our success. Our solutions
are built and supported by over 26
years of experience in this area and
a proven ability to understand and
address just about any workforce
challenge across all major industries.
The fact that we have a proven track
record in this field takes the risk out
of choosing our solutions over others
in the market.
Case study: Clas Ohlson
Clas Ohlson is a Swedish store chain
and mail order firm that specialises in
hardware, home, leisure, electrical and
multimedia products. The company
approached Softworks to provide a
system that would handle employee
time, attendance and scheduling for
their 12 stores in the United Kingdom.
Their key requirements were:
• Automation: they required an
automated system to easily
manage employee time,
attendance and rostering;
• Integration: they needed a system
that could integrate with their
other systems, which included
Microsoft Dynamics for HR and
Sage for payroll; and
• Custom reporting: as each branch
creates their own rosters for their
own team, handles exceptions and
runs payroll, Clas Ohlson needed
a system that could run custom
reports in relation to branch costs
and performance. They wanted
reports they could share with their
head office in Sweden.
Softworks, along with other
workforce management system
providers, were invited to demonstrate
their solutions. Softworks was chosen
based on Clas Ohlson’s key criteria,
and the client selected the following
modules:
• Time and attendance/flexitime;
• eRostering/scheduling;
• Employee self-service; and
• Alerter and workflow.
8. What can management teams
achieve by using your services?
More and more, organisations
are realising the importance of
optimising their use of labour –
their single largest overhead – and
minimising labour-related costs.
Our solutions make it easy for
businesses to track employee time,
activities, schedules, and planned
and unplanned absences. This in turn
The benefits of the Softworks
modular approach was that Clas
Ohlson had the ability to choose
only the modules they required while
retaining the option to choose other
modules at a later stage if required.
Implementation
Clas Ohlson started with a pilot
project, implementing the system in
two of their stores. This enabled them
to ensure that they were happy with
the system they had chosen and it
also allowed for the smooth roll-out
of the system in the remaining 10
stores. Within three months, Softworks
was successfully rolled out to all Clas
Ohlson stores in the UK.
The results
Clas Ohlson is very pleased with
Softworks’ solutions. According to
Hannah Robins in Clas Ohlson,
“The feedback we have received
from the stores is that the system
is very simple to use. It has reduced
significantly the workload for the
managers in stores, as the time spent
on payroll has decreased.”
For Clas Ohlson, one of the most
significant features of Softworks is the
ease of running reports on employees’
time and attendance, which can then
be used for processing payroll.
The company is also very happy that
the implementation process allowed
its employees to spend more time
concentrating on tasks that could
generate more sales as opposed
to losing time on manual and slow
processes.
helps companies with the smooth
operation of their activities. When
configured and implemented, our
solutions can deliver tremendous
savings, efficiencies and assist in
streamlining the business.
OLIVER MITCHELL
Oliver Mitchell ACA is Chief Financial
Officer at Softworks. For more
information, visit www.softworks.com.
www.accountancyireland.ie