Hotel & Tourism SMARTreport #39

Richard Barnes
Editor-in-chief
richard.barnes@cleverdis.com
Tel: +33 (0) 4 42 77 46 00
Hotel & Tourism
SMARTreport #39
2018 Summer Edition 3
FOREWORD
MOVING IN THE RIGHT DIRECTION
The travel industry is all about getting people moving. But not
at any cost. On the one hand, it is evident that people want to
have “genuine” experiences, getting off the beaten track, and
experiencing all the beauty the world still has to offer. But if the very
fact of them doing so spoils the place they are visiting, that is what
we now know as “over-tourism”.
The increasing awareness of the effects of over-tourism is having a
growing impact on how destinations are dealing with tourists in their
most popular locations. An excellent example is that of Thailand,
whose authorities put a total halt to the tourist “infestation” of
Maya Bay, while an important impact study is carried out.
It’s a step in the right direction, and part of a larger growing
movement towards responsibility and greater care for the planet.
This edition of the SMARTreport has a wide number of examples of
best practices when it comes to creating surprising, extraordinary and
memorable experiences for the travellers of today, and tomorrow.
Enjoy the read!
4 EXCLUSIVE INTERVIEW
4 HONOURING THE SILK ROAD HERITAGE
Dr Jennifer Cronin, President, Wharf group
7 NEWS
7 PROMOTION OF DEVELOPMENT, POVERTY
REDUCTION, AND PEACE WITH TOURISM
9 EVENTS
9 VIRTUOSO TRAVEL WEEK
10 AS UNIQUE AS YOU
11 MARRAKECH AGAIN HOSTS LUXURY HOTEL
PLAYERS AT PURE EXPERIENCES
12 PATA TRAVEL MART HOSTED IN LANGKAWI
12 ASIA’S DOUBLE-BILL CORPORATE EVENT
13 WORLD ROUTES 2018 HEADS FOR
GUANGZHOU, CHINA
14 IFTM TOP RESA PARIS CELEBRATES 40 YEARS
15 ASIA’S PREMIERE Q4 TOURISM EVENT
17 EVENTS CALENDAR
19 ELITE TRAVEL TRENDS
19 EXPERIENCE… WITH A CAPITAL “E”
20 WHEN “IMPOSSIBLE” DOES NOT EXIST
21 DO THE LOOP
22 IN THE FIELD WITH GUIDO GRAF
THE HONEYMOON –TRIP OF THE LIFETIME –
THE START INTO A NEW STAGE OF LIFE
23 HONEYMOONS
LOVE IS IN THE AIR
24 BEACH RESORTS
UNSPOILT NATURE, INCREDIBLE BEACHES
24 ROSEWOOD PHUKET – ON THE SHORES
OF EMERALD BAY
25 PRIVATE ISLANDS
15 KILOMETRES OF WHITE SAND BEACHES
– JUST FOR US
CONTENTS
25 A GEM IN CAMBODIA’S UNTOUCHED KOH
RONG ARCHIPELAGO
27 ASIA PACIFIC
27 ASIA PACIFIC – THE BOOM CONTINUES
28 TRANSPORT
AIRPORT PASSENGER TRAFFIC BOOMING
IN SE ASIA
31 THOUGHT LEADERS IN ASIA-PACIFIC
32 INBOUND - FACTS & FIGURES
ASIA LEADS GLOBAL TOURISM GROWTH
IN 2018
33 INBOUND - TRENDING DESTINATIONS
HONG KONG WINE & DINE PARADISE
33 HONG KONG GOING FROM STRENGTH
TO STRENGTH AS A GLOBAL MICE HUB
34 CREATING TOURISM MEDIA ASSETS
36 THE ROADMAP FOR LANGKAWI
36 POSITIONING OF FRENCH POLYNESIA AS A
TOURIST DESTINATION
37 PLACING THE ISLANDS OF TAHITI ON THE
TRAVEL ADVISOR’S TOP SHELF
38 INBOUND - NATURAL WONDERS
THAILAND MOVES TO PROTECT NATURAL
HERITAGE AT MAYA BAY
38 ROYAL BELUM - THE LAND BEFORE TIME
39 INBOUND - TRENDING HOTELS
LUXURIOUS COMFORT WITH A TASTE
OF TRUE SICHUAN HOSPITALITY
39 AMANYANGYUN OPENS A NEW GATEWAY
TO THE PAST
40 JUST HOW “GREEN” CAN A HOTEL BE?
40 MIMPI OPENS ON PERENTIAN ISLANDS
41 NICCOLO PRESENTS SKY HOTELS AT ILTM
ASIA
42 THE SPIRIT OF MARCO POLO AT THE HEART
OF CHINA’S “SUPER-CITY” - SHENZHEN
44 ACCORHOTELS AND AMBASSADOR GROUP
BUILD ON PARTNERSHIP IN KOREA
45 NOVOTEL AMBASSADOR SEOUL GANGNAM
OPTIMISTIC OVER FUTURE GROWTH
46 QUIET DAYS AT RAFFLES HOTEL LE ROYAL
PHNOM-PENH
47 ROSEWOOD PHNOM PENH OPENS IN
THE HEART OF CAMBODIAN CAPITAL
47 WHEN LUXURY MEETS WITH HISTORY ...
48 OUTBOUND
CUSTOMISED TRAVEL THE NEW FORM
OF OUTBOUND TOURISM FOR CHINESE
TRAVELLERS
48 CHINA THE MAJOR CONTRIBUTOR
TO “ASIAN TOURISM MIRACLE”
48 ASIAN OUTBOUND: DID YOU KNOW?
49 HELPING CHINESE TOURISTS
TO “TRAVEL EASY”
50 SERVICE AS A PILLAR OF THE VALUE
PROPOSITION
51 INNOVATIONS & TECHNOLOGIES
51 “TECH” JUST ANOTHER FOUR-LETTER
WORD?
53 IN THE FIELD WITH DAVID ESSERYK
AI WILL CHANGE THE HOSPITALITY INDUSTRY
54 GROW DIRECT BOOKINGS BY 25%?
YES, YOU CAN…
55 INCREASING THE NEED FOR SPEED
IN 2018 AND BEYOND
56 WHEN TWO GREAT NAMES GET TOGETHERG
58 THE ART AND SCIENCE OF DESTINATION
MARKETING
58 ON THE NEW DYNAMICS OF HOTEL
DISTRIBUTION