The View from Certass ADD TO YOUR OFFERING: FINANCE MADE EASY FOR INSTALLERS Jon Vanstone discusses Certass’ new finance offering to help installers win business. Having a finance option as part of the quote for homeowners looking to replace their windows and doors has long been a challenge for installation companies. However, there is now a way to be able to do this as part of the transaction without many of the past perceived barriers to trade. It can be a lot of work, especially for the small and medium-sized installation companies who sort out their own admin after a day surveying or installing windows and doors. <strong>Installer</strong>s pitching finance to homeowners after they have quoted for the job is often a time-consuming process and doesn’t always have the desired outcome. But we also know that being able to make finance an option to homeowners is a big benefit for many installers. A full house of windows and doors doesn’t come cheap, and there’s a trend for higher value products such as wide span doors. Bigger order values often come with a greater demand from homeowners for flexible payment options. Talking to Certass members, we could see that there was a need to create an easy solution for installers to provide finance as an option. This would help them maximise the sales potential without detracting from their day to day business. A different model To remove the barriers to finance that many glazing installers were experiencing, we could see that a different model was needed. Working with BNP Paribas Personal Finance, Certass has created a new package for members to have personal finance options for homeowners to choose. Not only does it give Certass members a competitive advantage, it gives homeowners a better choice for their homes too. Our members do a great job of fitting double glazing and getting paid. The numbers say it all. There have been more than 3,000 positive homeowner reviews of Certass members through our online ratings system, and 99.92% of Certass’ audited jobs pass Building Regulation standards first time. An easier process The finance option works through a software package that’s specially designed for Certass members who sign-up to use the new technology platform. It’s a complete, easy quote, project management system, so members can use it to price up jobs and send detailed quotations to customers. On this quote, installers can give a cash price and where applicable, finance will show as an option for the homeowners to choose. There’s no finance sales pitch and no extra work for installers. In fact, the software system makes the whole quoting process a lot easier. The platform reduces any unnecessary regulatory burden, so installers don’t need to worry about filling in any paperwork or applying or paying for a consumer credit licence. It also helps members to digitise their business by providing a true end to end service for homeowners. To get paid, Certass members win the job, fit the products to the high Left: Jon Vanstone, Chair of Certass. standards that homeowners expect from our members and get consumer sign-off. It’s another way we’re helping smaller installation companies to get on-board with digital. The software allows installers to present professional quotes, store and manage jobs, to help keep on top of paperwork – an extra free benefit which saves time and keeps everything organised for Certass members. “This finance package helps small, local installers to trade more effectively and grow their business” Offering more to installers For Certass, common-sense certification is about offering more to installers than just a building certificate. Alongside our Digital Support Package, access to Alternative Dispute Resolution and lowcost public liability & business insurance, this finance package helps small, local installers to trade more effectively and grow their business. This new service was launched at FiT Show <strong>2019</strong>, where BNP Paribas and the technology firm shared a stand space with us. We received some excellent feedback from visitors to the show, and we are already confident that this new package will be a big hit for members. “It’s another way we’re helping smaller installation companies to get on-board with digital” Contact Certass 01292 292 095 www.certass.co.uk @CertassLtd 14 TIJULY/AUG <strong>2019</strong> PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
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